Customer Service Medical Billing

HEATHER OWENS, CPAR

*** ******** ****** ********, ** 35023 205-***-**** ************@*******.***

Medical Billing & Coding

Dedicated and technically skilled business professional which is self motivated as well as detail oriented

Specialized Training & Familiar Skills

Specialized training coding: Conceptualize: Skills:

(CPT) Current Procedural Terminology HIPAA Policies Type 65 wpm

(ICD-9) International Classification of Insurance Verification Microsoft Skills

Disease Rejection Reports Phone etiquette

(HCPCS) Health Care financing EOB invoices

administration Common Procedural System Sent/Received Claim(s)

Encoder Expert

Education

Virginia College- Birmingham, AL June 2010

Associate Degree of Science – Healthcare Reimbursement GPA: 3.88

Corinth High School – Corinth, MS May 2002

Diploma

Certifications

(CPAR) Certified Patient Account Representative

(EHS) Certification for Electronic Health Systems-Care Revolution Practice Management

(CCA) Certified Coding Associate : Pending AHIMA application process

Externship Experience

180 hours of externship between two sites:

Healthcare Reimbursement Services, Virginia College-Birmingham, AL April to May 2010

Confirmed and verified insurance: BCBS- Updated Accounts per Remittance

AL, Medicare, Medicaid, Tricare, Aetna, Invoices

Cigna Updated Change of Address for Invoice

statements

EHS- PRS, Birmingham, AL May to June 2010

o

Updated National Drug codes Notified various insurance companies in

order to collect a debt

Utilized Rejection Reports

Account Adjustments

Analyzed/Filed Claim(s)

Post Payments

Work Experience

WIRELESS ADVANTAGE, LLC/SPRINT, Gadsden, AL 2006 to 2007

Account Executive

Coordinated customer calls & sale events

Created/Upgraded Accounts with call plans

phones or accessories

Maintained daily deposit

Create flyers & distribute special

promotions

FOOD WORLD, Gadsden, AL 2006 to 2007

Customer Service Representative

o

Cashier, after 2 months promoted to CSR

Provide excellent customer service

Scheduling

Analyzed withdrawals and end of day

deposits

Directed cashiers and initiated breaks

upheld union policy

MAGNOLIA REGIONAL HEALTH CENTER, Corinth, MS 2005 to 2006

Patient Access Clerk

Process patient accounts for radiology, Admit patients

outpatient care, emergency department Excellent data entry skills

Update verified protected health Verify Commercial insurance in Emergency

information cases

Submission scanned and signed documents

References Available upon Request

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