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Customer Service Manager

Location:
Lawrence, KS, 66046
Posted:
September 21, 2010

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Resume:

MARIA M. BALLINGER

**** ****** **** * Lawrence, Kansas 66046

785-***-**** * abkvlw@r.postjobfree.com

Accomplished, skilled and talented administrative professional with

extensive background providing administrative support and coordinating

daily activities of the office. Highly proficient in various computer

software and 64 word per minute typing speed. Employment background

includes being a legal secretary, customer service analyst, secretary for

the University, pharmacy technician and security.

2004 - Present Juvenile Corrections Officer II, Kansas Juvenile

Correctional Complex, Topeka, KS.

Direct supervisor of 7 officers, indirect supervisor of 40 officers and 330

juvenile residents in a rehabilitative environment.

Work cooperatively in teams with all departments to identify the physical

and psychological needs of the juveniles, and utilize deescalation and

crisis management techniques to ensure success.

Acting shift manager 50% of the time assuming responsibility for

coordinating the activities of various departments, accounting for all

facility staff and residents, training, providing administrative support

and documents, and interpretation of rules and regulations.

2002 - 2004 Senior Certified Pharmacy Technician, Walgreen's Pharmacy,

Lawrence, KS.

Certified to process and dispense prescriptions to customers and ensure

that all medications are dispensed accurately and efficiently.

Worked cooperatively with the customer's insurance company, doctors

offices, and pharmacist to process, package and dispense prescriptions,

refills and provide referrals for their questions.

Maintain customer confidentiality while ringing the customer's purchases

through the cash register, entering in prescriptions or assisting patients

with over-the-counter medication or supplies.

2000 - 2002 Secretary II, Kansas University Endowment Association,

Lawrence, KS.

Liaison between the School of Education and the School of Journalism

Development Directors, the University administration and the University

donors.

Typed correspondence, acknowledgment letters, contracts and assisted in

setting up new funds for new and existing donors.

Coordinated and executed major events, receptions and luncheons.

Computer experience: Microsoft Office Word, Excel, Publishing, Adobe

Acrobat, Word Perfect, Print Art, Lotus 1-2-3, mail merge programs, data

entry software programs.

Other: copy machines, fax machines, scanners and multi-line telephone

systems.

1995 - 2001 Pursuing Bachelor's in Communication and Psychology. Three

academic years

completed. Begin college courses again in Spring 2011.

PROFILE

SKILLS

EDUCATION

EXPERIENCE



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