Sales Customer Service
Resume:
KACIE J. SHAVER
*** ******** *****, *******, ** *7006
abkvkl@r.postjobfree.com
A professional with over ten years of extensive sales and customer service
in strong customer driven companies. Key strengths in business-to-business
sales, solution selling, team management, customer service, organization,
negotiation, and time management. Recognized as a quick learner motivated
by the opportunity to work in a demanding environment where a proven
history of creating customer satisfaction is essential to success.
SELECT CAREER ACCOMPLISHMENTS
Corks, LLC
. Owned and operated boutique wine and beer store.
. Built store selection to close to 200 different wines and 100 beers.
. Planned many 5-course wine dinners with local restaurants and 50 to 60
customers in attendance, with results in selling 54 cases of the wines
tasted (at our top selling dinner).
Type Right Services
. Certified as a Medical Transcriptionist through MTatHome.com.
IKON Office Solutions, Inc
. Finished 2004 fiscal year at 95% of $312,000 quota.
. Finished 2004 fiscal year as #2 sales representative (out of 7) among
a team of experienced sales representatives.
. Achieved and exceeded 100% of monthly sales quota for 18 out of 23
months.
. 90% of sales involved selling IKON's 2004 focus.
. Recognized for outstanding performance, receiving an invitation to
coach and develop new sales representatives in Greensboro office.
. Comprehensive list of awards and recognitions available upon request.
Delta Airlines
. Promoted to On Board Leader position after 2 years of service and
extensive training.
. Graduated #1 out of 55 in 6-week training class consisting of mostly
FAA rules, regulations, and procedures.
. Resolved many conflict situations with negotiation and tact.
. Achieved on time departures and on time arrivals by enforcing FAA and
airline regulations.
. Performed emergency medical procedures upon passengers.
. Executed urgent flight and safety procedures during emergency
situations.
. Recognized as a valuable employee through letters from satisfied
customers and employees which are available upon request.
Express
. Met and exceeded sales goals daily.
. Formed a personal clientele resulting in repeat customers asking for
my assistance.
. Recruited and interviewed potential employees.
The Fashion Office
. One of 4 producers of a major fashion show for thousands of designers
and retail buyers during Market Week at Atlanta Apparel Mart.
PROFESSIONAL EXPERIENCE
LEAMON & ASSOCIATES, Advance, NC 1994-present
Receptionist
EXECUTIVE WINES, Charlotte, NC 2008-2009
Wine Consultant
. Educate customers on Executive's wines through wine tastings and hand
selling.
. Responsible for knowing Executive's product, price points and selling
points.
. Restock shelves and displays for Executive's products before and after
wine tastings.
. Keep up to date on competition and new trends in the wine industry.
CORKS, LLC, Canton, GA 2005-2008
Owner/ Operator
. Owned and operated a wine boutique; involved in all aspects of the
business.
. Interacted daily with new and existing customers providing them with
help in choosing a quality wine no matter what their price point, and
offered knowledge about their purchase.
. Planned and promoted special events such as wine dinners, and wine
tastings for the store which resulted in extra sales from the
tastings, and more exposure for the store.
. Responsible for hiring and training any employees.
. Responsible for selecting and purchasing any wine related gifts and
accessories, gourmet foods, and supplies.
TYPE RIGHT SERVICES, Kissimmee, FL 2006-2007
Medical Transcriptionist
. Used computerized word processing and computer software to produce
dictated information in final form as a permanent medical and legal
document for a patient's medical record.
. Gained knowledge of medical terminology, processes, and pharmaceutical
terminology through training and work.
IKON OFFICE SOLUTIONS, INC, Greensboro, NC 2004-2005
Associate Sales Representative
. Sold document imaging systems to new and existing customers.
. Called on 7 to 15 customers a day by visiting, telemarketing, or veto
letters, which brought more interaction with current customers, and
developed new relationships with prospective customers.
. Analyzed customer and prospect accounts, and developed proposals that
are specific to their company's needs, with results in saving their
company money in the short or long term.
. Stayed abreast of new technology in order to offer customers the best
solutions possible for their business.
DELTA AIRLINES, Atlanta, GA 1998-2004
Flight Attendant
. Sold a major airline on a daily basis as a frontline employee.
. Maintained good airline/passenger relations resulting in customers
returning to Delta.
. Managed a strict, but flexible work schedule as a reserve flight
attendant resulting in dependability and time management.
EXPRESS, Alpharetta, GA 1997
Assistant Manager
. Managed major retail chain.
. Improved employee morale by promoting teamwork and helping fellow
employees achieve their sales goals.
. Established store and employee sales goals daily.
. Supervised and participated in merchandising floor moves according to
company's standards.
THE FASHION OFFICE, Atlanta, GA 1997
Intern
. Booked models, dressers, stylists, hair and makeup artists, and
showrooms for fashion shows.
. Volunteered to dress models in three other fashion shows.
EDUCATION
EAST CAROLINA UNIVERSITY, Greenville, NC
Bachelor of Science in Apparel Merchandising, minor in Business
Administration
Graduated 1997, Sigma Sigma Sigma Sorority, Dean's List
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