Manager Customer Service
Resume:
DWAYNE A. JENKINS
North Las Vegas, NV 89030
Phone: 702-***-**** Email: abkvhv@r.postjobfree.com
BUSINESS ADMIN & INFO TECHNOLOGY SPECIALIST
My career focus is towards Computer Science & Information Systems, and/or
Business Administration. Have 5+ Years as an Administrative Assistant &
Customer Service, and over 6 years hands-on experience as a PC
hardware/software specialist & technician. Also have 6+ years experience in
the Mortgage Industry (Processing, UW Guidelines knowledge, Rate
Lock/Pricing Specialist, and Loan Origination).
Professional Experience
TEKSYSTEMS - LAS VEGAS, NV
Feb 2009 to Present
PC Deployment Technician
Key Results:
. Latest project performed involves upgrading on 800+ laptops for
Astella's employees, performed data migration on IBM laptops, creating
and/or loading user profiles, including Outlook pst files and shared files
& networks, and QA's on all finished laptops.
. Assisted in migration of United HealthCare employee user data and
pushing user-specific applications, advising users when their computers
will be migrated, delivering and setting up desktop and laptop computers,
mice, keyboards, power bricks and locks (for laptops) and placing chair
drop sheets advising users that their computers have been migrated and who
to call for assistance if they have issues. Duties also included assistance
with new and old computer inventory and collecting old equipment, placing
it in cartons for shipping.
. Performed installation and setup of 5+ laptops and printers working
on the wireless network and to be working wirelessly with no issues on
Corinthian College campus site.
. Utilized FI's in the field for non-network site questions and
assistance for US Bank Las Vegas/Henderson areas. Duties include un-boxing
new equipment while setting up the server, router and switch. Also de-
installed "old" monitors, recorded serial numbers, boxed up and gave
manager to store them, while plugging the "new" monitors in the "old PFF
equipment". Also placed new PC peripherals (mice, keyboards, etc.) to be
set up and placed at desks or workstations. Once completion of our
certification process of the sites, we would submit a check-off list
similar to the ones that Bailiwick completed and fax them to the CSI fax
number, and check out with one of the US Bank contacts.
. Performed project details of upgrading on 50+ laptops for Red Bull
employees, performed data migration on various IBM & HP laptops, iMac's &
MacBook (Apple) laptops, and PC Support and Acquisition alignment for Red
Bull, Inc. Software used were Java, Adobe, Windows 2000, XP and Vista, and
Apple.
. Performed PC Support and Acquisition alignment for Sierra Health
Services, Inc., a diversified healthcare services organization based in Las
Vegas, Nevada, was acquired by UnitedHealth Group in December 2008.
. Responsible for un-boxing, building, deploying and disposing of all
new and old hardware for Lufthansa Systems (LSG-Sky Chef), as well as
validating all checklist data is 100% accurate. Escalation point is the
Traveling Technician, whom is responsible for managing all site Field
Technicians, ensuring all desktop hardware is built per the User Portfolio,
as well as leading efforts to solve technical problems encountered at
sites. All deployment sites used Empirum as their setup utility, and
Windows XP as the OS.
. Upgraded on 130+ laptops for Lowe's employees, performed data
migration on IBM laptops. Duties also include backup of old computers using
a USMT utility software, replacing hard drives (or manual reimaging),
creating and/or loading user profiles, including Outlook pst files and
shared files & networks, and QA's on all finished laptops. Software used in
project was Java, Adobe, WinZip, Windows 2000 and XP.
LINK TECHNOLOGIES - LAS VEGAS, NV
Oct 2009 to Dec 2009
PC Technician
Key Results:
. As a Technician, my duties involve assistance with unloading
equipment, stage desktop, laptops, printers, blotters, phones, racks,
server, fax machines, and any further coordinating with MGM City Center
coordinator(s). My main involvement was massive deployment of telecom
(Nortel) phones to all planned locations throughout City Center employee
backhouse and offices, hotels and guest rooms, elevator areas, and casino
floor.
TEKSYSTEMS - INLAND EMPIRE/ORANGE COUNTY, CA
Sep 2008 to Mar 2009
PC Technician
Key Results:
. Latest project details of utilizing US Bank's FI's in the field for
non-network site questions and assistance. Duties also include un-boxing
the equipment while setting up the server, router and switch. Also de-
installed "old" monitors, recorded serial numbers, boxed up and gave
manager to store them, while plugging the "new" monitors in the "old PFF
equipment". Also placed new CPUs to be set up and placed on the floors.
Once completion of our certification process of the sites, we would submit
a check off list similar to the ones that Bailiwick completed and fax them
to the CSI fax number, and check out with one of the US Bank contacts.
. Deployed user laptops for Janssen-Ortho, Inc, Canada; performed
migrations and reimaging of ThinkPad X-series laptops from Windows 2000
upgrading to Windows XP and/or Windows Vista. Duties also include backup of
old computers using a USMT utility software, replacing hard drives (or
manual reimaging), creating and/or loading user profiles, including Outlook
pst files and shared files & networks, and QA's on all finished laptops.
Software used in project was Java, Adobe, USMT utilities, 7-zip, Windows XP
and Vista.
. Assistance of RCOs (Remote Console Operators) in migrating user data
and pushing user-specific applications, advising users when their computers
will be migrated, delivering and setting up desktop and laptop computers,
mice, keyboards, power bricks and locks (for laptops) and placing chair
drop sheets advising users that their computers have been migrated and who
to call for assistance if they have issues. Duties also included assistance
with new and old computer inventory and collecting old equipment, placing
it in cartons for shipping.
. Attach network printers and confirm functionality for AT&T sites.
Occasionally, installed extra memory and/or a hard drive, de-installing and
moving of legacy equipment. Worked with a TEKsystems (Xerox) Team Lead.
Carried a basic PC tool kit, including a Phillips and standard screwdriver
and a pair of pliers.
. Performed hard drive imaging & desktop setup, software & hardware
installations, and replaced all desktop PCs with new programmed PCs
throughout the warehouse. Other duties include inventory of all desktop PCs
replaced and loaded onto a pallet for shipping. Software used includes
Norton Ghost 13.0.
AEROTEK STAFFING - SANTA, CA
Jan 2008 to Mar 2008
Pricing Associate
Key Results:
. Pricing Associate for Bank of America working in a call center
pricing and locking mortgage loans for Banking Centers, Loan Line Channels
(Internet & Phone), and Loan Fulfillment Centers (LFCs) within the west
division (Retail Channel); also assist with pricing updates, policy issues,
loan programs, service with secondary market, pricing and product changes.
Origination system used is AWD and LPS.
REMEDY ONE MORTGAGE - RIVERSIDE, CA
Oct 2006 to May 2007
Loan Officer
Key Results:
. Entry-level Loan Officer in training; originated purchase and
refinance residential/commercial loans. Types of loans specialized in are A-
Paper, Alt-A, and Subprime loans. Other duties involved telemarketing to
gain over-the-phone clientele, but greater success gained through
referrals, circle of influence, and participation at open houses /w
partnering Agents; Capable of building strong relationships /w clients,
AE's, and Lenders.
WASHINGTON MUTUAL BANK - IRVINE, CA
Nov 2001 to Sep 2006
Sr. Loan Coordinator/Pricing Specialist
Key Results:
. Pricing and locking first mortgage loans for Loan Fulfillment Centers
(LFCs) within the west division (Retail Channel), and assist with
residential policy issues, systems, products, services, and activities;
service with Capital Markets, secondary market, pricing and product
changes, and follow-up communication with Loan Consultants and Home Loan
Center managers via Email, Phone, and Rightfax communications. Origination
system used is HOST and MLCS (Mortgage Lending Control System).
. Performed assistance to Home Loan Centers (HLCs) and Loan Fulfillment
Centers (LFCs) with problems/questions regarding residential underwriting
policy issues, systems, products, services, and activities. Also provide
first level support or instruction for residential policies -
Retail/Consumer Direct, Wholesale and Emerging Markets.
. Performed same (processing) duties as below /w additional management
functions: a) Acting lead/supervisor when manager is away, sick, or on
vacation; b) Working closely with other Fulfillment managers when in need
of rush docs, pre-locks/rate locks, validations, cancels/denied loans, loan
processing, HMDA Audits, and broker contact. c) Employee management of 15+
/w "up-to-dates", questions and/or concerns; d) Keep log of turn times &
production reports (for all managers), and timecard entries.
. Performed conditions review, clearing stipulations, VOE's, lock
requests and pricing, and signing to docs. Responsibilities include
verifying all conditions received and applicable, inputting and clearing
stips on Optis 0.2 system, printing floods certifications and CAW's,
receiving lock requests and inputting accurate pricing of loans, faxing
Broker Fee Demands to brokers, and filing to docs (Closing Review) in
fulfillment team.
PORT OF LONG BEACH - ADMIN BLDG - LONG BEACH, CA
Jul 1998 to Nov 1998
Internship - Technical Support Person
Key Results:
. Fulfilled an Intern position for the Information Management
department. Performed installation and maintenance of personal computers
and network connections, peripherals, software/hardware upgrades, and
technical support over the phone or via email. Other duties include
inventory logging, PC hardware repair (printers, etc.), desktop support,
configurations of new software installations and troubleshooting
assistance, Internet research/browsing, time management, and other
administrative duties.
EL CAMINO COMMUNITY COLLEGE - BUSINESS DIV - TORRANCE, CA
Oct 1994 to May 1999
Computer Lab Assistant (and college graduate)
Key Results:
. Work study opportunity as a Lab Assistant & technician for on-campus
Computer Information System classes, and special tutor for CIS students,
while in pursuit of my Associates Degree. Other duties include any
necessary PC hardware repair (desktop PCs, printers, etc.), configuration
of new software installations and troubleshooting assistance.
. Graduate with Associates degree in double major of Speech
Communication/Computer Information Systems in May 1999.
Contact this candidate