Customer Service Representative

DEREK JONES

512-***-**** (h)

512-***-**** (m)

**** ******* ***** **. ******, TX 78724

********@******.**.***

EDUCATION

Texas Tech University

L ubbock, Texas December 1998

Bachelor of Arts in Psychology, Minor in English

SKILLS & ATTRIBUTES

M icrosoft Office Applications

M AC OSX Environment

iOS Environment

Windows XP Environment

Typing 40 WPM

T roubleshooting Macintosh hardware and software

T roubleshooting printer functionality

Wireless network configuration and maintenance

LEADERSHIP & RECOGNITION

Golden Key National Honor Society, lifetime member

Psi Chi (National Honor Society in Psychology), lifetime member

Tech P.R.I.D.E Mentor/Supervisor-Counseled minority college students to aid their

t ransition into a university setting

Stephen F. Austin State University Housing Department Employee of the Year, May 2005

WORK EXPERIENCE

U niversity of Texas at Austin, School of Law (09/07-Present)

Administrative Associate

Coordinated all aspects of the course instructor survey process for the Law School.

Organized and facilitated all details

of multiple assigned exams each semester, including overseeing and instructing proctors

and preparing exam results

for faculty. Managed day-to-day reservation request system for classrooms at the Law

School.

Resources for Living (05/05-05/07)

Client Support Specialist

Provided information and referral services in an inbound call-center environment.

Coordinated client appointments.

Managed a multi- line phone system for our inbound clientele.

Stephen F. Austin State University, Housing Department (07/04-05/05)

Housing Specialist

Assisted students with on-campus housing assignments and meal plans. Promoted a

f riendly and positive living experi-

ence for the on-campus student body. Participated in off-campus recruitment activities to

p romote residence life.

Apple, Inc. ( 03/02-03/04)

AppleCare Representative

Provided hardware and software technical support to eligible Apple customers. Facilitated

mail- in repairs for Apple

hardware. Made available the purchase of hardware and software solutions to resolve

technical issues.

Parago ( 05/00-06/01)

Customer Service Representative

Answered incoming calls and provided customers with status of their mail- in rebate.

Coordinated calls between

asian-speaking customers and online interpreters. Chosen as charter member of Special

Services Team, which focused

on non-phone customer relations.

References available upon request.

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