Sales Customer Service

PATRICK C. KINCHELOE

*** *. *** ****** . ********, Virginia 24401

540-***-**** . ***.*********@*****.***

SALES: Pharmaceutical . Medical Device . Consumer Product

Driven, results-centric, innovative, and ethical leader and salesperson

with 10+ years expertise in marketing and selling products. Educated and

experienced sales professional having strong sales and customer service

background. Adept at account development, change management, process

improvements, and presentations. Penchant for exceptional customer service

and relationship building. Areas of proficiency:

Key Account Management . Sales Team Training & Leadership . Strategic Sales

. Market Planning . Customer Service . New Product Launches . Business

Planning & Execution . Communication . Budgeting . Mentoring

PROFESSIONAL EXPERIENCE

Penn Veterinary Supply, Lancaster, PA 2009-Present

Account Manager: Presides over all sales and account management for a

distributor of veterinary products in over 190 accounts in a territory

including the Roanoke, Lynchburg, Charlottesville, Harrisonburg, Front

Royal, Manassas and Woodbridge areas. Responsible for a portfolio of over 8

thousand products to include vaccines, medical equipment and other general

veterinary medicines. Responsible for securing face-to-face appointments

with targeted/identified customers and potential customers and to provide

them with solutions to their needs. Maintain and grow business within

existing accounts while developing new business in clinics that are not

currently customers. Responsible for maintaining records on all accounts

concerning customers buying profile and communicating this information to

the inside sales team in order to exponentially grow business. Supplies

all necessary expertise and knowledge in order to satisfy the customer's

needs. Builds and maintains strong relationships with key personnel and

decision makers.

Key Contributions:

. Enhanced efficiency within the team by coordinating and developing a

weekly promotion plan.

. Consistently exceeds goal and expectations of customer base growth.

. Consistently exceeds sales goals based on last years sales dollars.

Novo Nordisk Inc., Harrisonburg, Virginia . 2002-2009

Diabetes Care Specialist II (2006-2009)

Diabetes Care Specialist (2002-2006): Preside over all sales and major

account management for a multi-billion global provider of pharmaceutical

products. Foresee potential problems, pinpointing and executing possible

solutions. Partner with multi-state level managed care representatives in

governing marketed products. Perform workshops and programs to increase

product awareness and educate community on treatment options and devices.

Communicate with colleagues concerning territory business issues and

opportunities. Communicate with physicians and other key personnel in an

intuitive and sensitive manner to build relationships and increase sales.

Conduct educational and technical workshops for peers and administer and

coordinate sample orders and allocations for team. Administer ongoing

trainings pertaining to competitor products and disease conditions.

Key Contributions:

. Consistently boosted annual sales and national market growth by

establishing and maintaining strategic relationships with physician

customers and office staff.

. Achieved recognition as #1 for sales goal attainment.

. Achieved recognition for #1 territory out of 50 in overall sales.

. Recognized for commitment, and high professional growth.

. Enhanced team efficiency by acting as coordinator for sample orders

and allocations

. Enhanced team knowledge by leading educational and technical workshops

. Provided expert knowledge regarding diabetes, cardiovascular disease

and other complications

. Successfully launched three new products with top sales results

Andrx Laboratories 2001-2002

Pharmaceutical Account Executive: Commanded all sales and business

operations for territory that included parts of Virginia and West Virginia.

Provided strategic oversight to a full line of company products promoting

to primary care and specialty physicians, concentrating on pain management,

allergists, and prenatal care.

Key Contributions:

. Obtained consistently high sales with multiple products.

. Successfully launched 2 new product lines with top sales results.

Select Wines Inc. 1995-2001

Sales Account Representative: Commanded all sales and business operations

for extensive territory in Northern Virginia. Responsible for increasing

share of company's portfolio in all accounts as well as increasing costumer

base by prospecting. Provided strategic oversight to a full line of

company products promoting to both on and off premise customers.

Consistently increased knowledge base of company's existing product line as

well as increased industry knowledge and awareness.

Key Contributions:

. Successfully expanded sales territory by over 250%

. Increased overall annual sales from $250,000 to over $1,000,000 per

year, over a four-year period.

. Grew customer base by successfully prospecting both on and off premise

business.

. Exceeded quota in second quarter of 2001 by 150%.

. Built unique and long lasting relationships with customers.

ADDITIONAL POSITIONS

Manassas Public School System

Teacher's Aide

EDUCATION

Bachelor of Science in Political Science

Radford University, Radford, Virginia

PROFESSIONAL DEVELOPMENT

Novo Nordisk Inc. Training Program

Perceptorship with University of Miami Diabetes Institute

Novo Nordisk University, Chicago

Andrx Pharmaceuticals Training Program

AWARDS

All expense paid trip to Australia wine country

Top Region Sales Representative

Top District Sales Representative

Peak Performance and Outstanding Growth

Professional Growth and Excellence

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