Post Job Free

Resume

Sign in

Customer Service Office

Location:
Evansville, IN, 47714
Posted:
September 03, 2010

Contact this candidate

Resume:

APRIL M. DOXIE

**** ******** ***** 812-***-****

Evansville, IN 47714 abkveb@r.postjobfree.com

EDUCATION

UNIVERSITY OF EVANSVILLE August 2003 to May 2008

Bachelor of Science Interpersonal Communication

EXPERIENCE

ST. MARY’S MEDICAL CENTER DECEMBER 2005 to Present

Rehabilitation Services Technician

• Clinical duties: Assist patients and therapists before, during, and after therapy treatments with mobility

training, hydrotherapy (wound management), and assistive devices

• Clerical duties: tracking, copying, faxing, and filing confidential documents in accordance with HIPPA

regulations; scheduling patients utilizing PHS system; managing multiline phone system, assembling new

patient charts for private pay, Medicare, or Medicaid insurances with proper documentation; enter patient

charges into McKesson Care Manager

• Inventory management

• Orient new staff to work stations

• Trained staff to various electronic equipment such as office equipment and cameras

• Trained staff members to use Microsoft Office

• Implemented process to allow charts to be audited more efficiently

OFFICE OF ALUMNI AND PARENT RELATIONS August 2007 to May 2008

Advertising and Events Coordinator for Purple Patrol (project for basic and advanced group communication classes)

1.Organized two events: Purple Patrol Christmas Party open to the entire University of Evansville community

and The Purple Lagoon Party open to students at the university

2. Able to delegate duties to others within the Purple Patrol committee and maintain cohesiveness of the

group by contributing applicable ideas and completing tasks in a timely manner

3. Collaborated with other campus organizations to coordinate capital, location, and advertising

4. Used both printed and electronic media to advertise for both events

5. Ensured the longevity of the program by securing the yearly budget from the Office of Alumni and Parent

Relations with financial projections based on current and past expenditures.

PREMIERE VIDEO August 2006 to May 2007

Sales Associate

6. Cashiering

7. General organization and upkeep of the facilities

8. Collections Management

9. Restriping Shelves-reorganization of store to make room for new product

METHODIST TEMPLE CHILDREN’S CENTER November 2005 to May 2006

Student Teachers Aide

• Assisted with activities, personal hygiene, and general teaching

• Effectively communicated the daily needs of children to parents

OFFICE OF ADMISSIONS August 2003 to May 2004

Admissions Ambassador – University of Evansville Campus Docent

• Responsible for orientation of perspective students, faculty, staff, and guests to the campus and history

• Interviewed and selected perspective Ambassadors utilizing group interviewing process

APRIL M. DOXIE

1046 Hatfield Drive 812-***-****

Evansville, IN 47714 abkveb@r.postjobfree.com

CHILDREN’S DISPENSARY Summer 2000 & Summer 2001

Student Volunteer

10. Assisted with the administration of medications, including tube feedings

11. Engaged in one-on-one and group guidance during activities and transportation

12. Engaged in various distraction techniques to redirect campers toward specific activity and away from

negative behavior

13. Planned onsite activities with modifications for various physical levels and sensory needs.

14. Able to diffuse physical/emotional outburst in an efficient and calming manner

15. Able to work with all learning levels from learning disabilities to severe and profound

ST. JOSEPH’S MEDICAL CENTER July 1999 to August 2006

Jr. Volunteer

16. Worked primarily with orthopedic and pediatric patients, though patient care was experienced from birth

through geriatrics

17. Assisted with physical, occupational, and speech therapies

18. Researched Medicaid and Medicare policies concerning reimbursements and documentation regarding

inpatient and outpatient therapies

19. On inpatient units, assisted with positioning of non-ambulatory patients

20. Clerical duties included: filing, faxing, copying, documents and answering phones

SUMMARY

A highly motivated, flexible individual with proven skills and abilities adept at applying attention

to detail in medical and customer service oriented environments. Possesses excellent verbal,

written, and interpersonal communication skills with a diverse client base. Proficient in

Microsoft office applications and basic web design.

SKILLS AND COURSES

• •

Excellent Patient Care (Birth through Mediation techniques

Geriatrics) Critical Thinking

• •

Exemplary Customer Service Creative Thinking

• •

Detail Oriented Nonverbal Communication

• •

Office Assistance Group Communication abilities and

• Internet and Software applications (Basic Techniques

Web Design & Microsoft Office) Persuasion Communication

• Conflict Management techniques



Contact this candidate