Customer Service Representative

Resume for

Dawn Clodfelter

*** ******* **** **. ******* Salem, N.C.27107

336-***-**** Home 336-***-**** Cell abkvdx@r.postjobfree.com

Objective

A highly motivated individual seeking to secure a rewarding career in the

healthcare industry having completed coursework in medical terminology,

billing, coding, advanced CPT, and advanced ICD-9 coding. I have also

achieved a Medical Coding Specialist certificate.

Education

Forsyth Technical Community College Winston-Salem, NC 2008-

2009

Medical Coding Specialist Certificate

Medical Terminology, Billing, Coding and ICD-9 coding

Randolph Technical College Asheboro, NC

1990-1992

Associates Degree in Commercial Photography

Experience

EMS Management & Consultants Clemmons, NC

11/08-Present

Patient Account Representative

> Responsible for client insurance information entries provided by

patient and filing claims with corresponding carriers.

> Data entry for HCFA 1500 forms and Ambulance Call Reports for

Workers Compensation claims.

> Documentation of patient calls in Rescue net billing program.

> Verify patient insurance eligibility through company websites.

> Follow HIPPA compliance and procedures.

> Complete W9 forms for clients and health insurance companies in a

timely manner.

> Assist in training of new hire employees

Fidelity Bank Winston Salem, NC

07/2006-10/2008

Customer Service Representative

> Extensive customer service relations presented in a professional

manner.

> Responsible for processing daily Non Sufficient Funds / Overdraft

reports for the branch.

> Conduct internal audits of teller cash drawers and vault.

> Complete tasks and transactions in a proficient manner.

> Responsible for the opening of new accounts of checking, savings, CD's

and IRA's.

> Responsible for ordering and tracking office supplies for branch.

First Bank Thomasville, NC

08/2001-07/2006

Customer Service Representative/Teller

> Responsible for the opening of new accounts of checking, savings, CD's

and IRA's.

> Redemption and sell of savings bonds.

> Execution and operation of teller window.

> Responsible for the accurate balancing of cash drawer.

> Extensive problem solving skills to insure customer satisfaction.

> Provide assistance to customers with bank statements.

> Weekly balancing of ATM, TCD machine and vault.

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