Customer Service Assistant

Karen Winefordner

**** ********* ***** ? New Albany, OH 43054 ? 614-***-****

Email: *************@*****.***

OBJECTIVE

To obtain a position as a team-player in a people-oriented organization

where I can maximize my customer-service experience in a challenging

environment.

PROFESSIONAL PROFILE

> Quick learner with a desire for continuous personal growth.

> Creative problem-solver who works hard and loves a challenge.

> Able to multitask while remaining professional and courteous in fast-

paced dynamic environments.

> Proven leadership abilities in working as a team.

> Dedicated to ensuring a high level of customer service at all times with

a diverse range of people.

> Proficient in MS Office Applications (Word, Excel, PowerPoint) and the

Internet.

EDUCATION

Bachelor of Science in Education, Ohio University, Athens, OH, June 2006

WORK EXPERIENCE

Assistant Director of Adventure Academy, Camp Mary Orton, Worthington, OH

43085, March 2009 to present.

> Promoting the Adventure Academy program through camp fairs and brochure

distribution.

> Hiring of and training all summer adventure camp counselors and

counselors in training.

> Registering campers and keeping organized records of forms for the

campers.

> Creating camp groups and a schedule of activities for each of the camp

groups.

> Coordinating schedule with outside staff.

Guest Services Representative, JoAnn Fabrics and Crafts, Columbus, OH

43219,

July 2000 to present

> Responsible for resolving customer questions and concerns.

> Answering a multi-line phone system and transferring calls to the

appropriate people.

> Oversee frontend tasks such as customer lines, returns, and light

housekeeping.

> Promote and register guests for classes.

Private Tutoring, Powell family, New Albany, OH 43054, January 2009 to

August 2010

> Planned and implemented private teaching remediation and enrichment for

multiple early childhood students.

> Experience includes working with students having learning, emotional, and

behavioral concerns.

> Communicating children's current accomplishments and needs to parents.

Summer Camp Counselor, Camp Mary Orton, Worthington, OH 43085, June 2006 to

August 2008

> Supervised, managed, and facilitated camp outdoor educational activities

for children age 7 to 14 years old.

> Communicated daily with staff and parents.

Substitute Teacher, Gahanna Jefferson Schools, Gahanna, OH 43230, September

2006 to June 2008

> Implemented developmentally appropriate lessons and positive classroom

management techniques.

> Adapted to a various placements daily.

HONORS AND AWARDS

> Dean's List - Ohio University and Denison University, 2001-2006

> Hestor South Memorial Scholarship - Ohio University, 2005-2006

> Heritage Scholarship - Denison University, 2001-2003

> National Dean's List, 2004

> Presidential Service Award, 2002

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