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Customer Service Manager

Location:
Kuna, ID, 83634
Posted:
September 22, 2010

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Resume:

Christina E. Chamberlain

**** * ******** **.

208-***-****

Kuna, ID 83634

abkvcf@r.postjobfree.com

Summary of Qualifications

. Bachelors of Business Administration (BBA) in Accountancy

. 9+ years of Accounting experience including AP/AR, Inventory, Sales

Tax, Bank Reconciliations, and Financial Analysis

. Intermediate knowledge in MicroSoft Excel, Total Reconciliation

System, Recon Net, QuickBooks, People Soft, and Oracle.

Education

Bachelor of Business Administration (BBA) in Accountancy

01/2008-07/2009

Boise State University, Boise, ID

Accountancy Coursework

08/2005-08/2007

University of Utah, Salt Lake City, UT

Professional Experience

Contractor/Credit Analyst

04/2010-Present

Accountemps/Wells Fargo, Boise, ID

. Review Businesses financial reports (Tax Returns, Balance Sheet,

Income Statement, Statement of Cash Flows, and Statement of Retained

Earnings).

. Enter the businesses finances into the MRA program.

Contractor/Accounting Specialist

08/2009-02/2010 Accountemps/Supervalu, Boise, ID

. Reconciled Electronic Payments for each Jewel-Osco and Acme store

using the Total Reconciliation software.

. Reconciled daily settlements for Debit Cards, Visa/MasterCard,

American Express, Discover, and Electronic Benefits.

. Research customer cases of duplicate charges or fraudulent activity.

. Perform monthly audits on account balances.

Compliance Officer

12/2007-04/2009

Sonic Cash, Inc., Boise, ID

. Filed for and received licenses in 20 states.

. Filed and submitted annual reports for the 33 Limited Liability

Companies that were subsidiaries of Sonic Cash, Inc.

. Audited current payday loans to insure they were compliant with the

different state laws.

. Entered all bills that needed to by paid and cutting the checks for

payment.

. Responsible for annual renewals for each of the 33 state licenses.

Accountant

06/2006-09/2007

University of Utah, Salt Lake City

. Reconciled payroll monthly reports for all 24 Pediatric Divisions, 426

accounts.

. Posted non payroll reconciliations after checking all backups for any

discrepancies.

. Created a tracking system to monitor Personal Action Reports (reports

that track faculty effort spent on sponsored projects) to follow the

processes and to provide checks and balances.

. Processed daily departmental deposits online.

. Created procurement documents for various divisions.

Unclaimed Property Manager

01/2000 - 06/2006

JCPenney Corporation, Salt Lake City, UT

. Reconciled the general ledger report to the unclaimed property

database and the holding account.

. Communicated with other departments to improve customer service.

. Executed new electronic check request process that sped up processing

time.

. Implemented new process of scanning all annual unclaimed property

reports and other documentation into web based program.

. Prepared and submitted check requests and other procurement documents.

. Examined the unclaimed property database for accuracy.

. Created and submitted annual unclaimed property reports for JCPenney

and all subsidiaries to the 52 jurisdictions.

. Filed national claims for collection of escheated funds due to

JCPenney and subsidiaries.

. Prepared a 200 page procedure manual for cross-training purposes.

. Presented unclaimed property practices to other departments to improve

communication between them and the Banking department.

. Self audited annual reports for large variations.

. Reconciled 36 bank accounts each month.



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