Customer Service Sales

Patricia Lee

**** *. ******* **. (***) ***-

****

Chandler, AZ 85224 (480) 792-

1492

Objective

Energetic and conscientious individual seeking a position as a Medical

Receptionist. Self-motivated and oriented towards efficiency and

organization with the ability to provide a high level of patient service.

Qualifications:

Medical

. Answered multiple telephone lines to assess patient needs.

. Greeted patients and scheduled patient appointments and referrals.

. Filed and maintained patient charts, paperless charting and scanning

of records.

. Knowledge of QSI and CPS software for patient scheduling and charting.

. Proficient in MS Word, Windows, fax and copy machines.

. Performed revenue handling, posting payments, and verification of

insurance eligibility.

Customer Service

. Excellent communication and listening skills with customers of all age

groups and professional status.

. Increased company's competitive edge with thoughtful, personalized and

attentive service.

. Coordinated operations that fostered positive teamwork and expedited

quality service.

. Developed problem solving techniques to ensure customer satisfaction

and loyalty.

Experience

Pacific Dental Services(6 Phoenix offices) April

2009-July2010

Orthodontist Receptionist

Proctor and Gamble October 2008-

Current

Retail Sales Specialist/Fragrance

Dillard's; Chandler, Arizona May-September

2008

Sales Associate

Northwest Airlines; Minneapolis, Minnesota 1988-

2008

Flight Attendant

Education

American Institute of Dental Assisting; Mesa, Arizona May-

August 2008

Certificate, AZ Dental Radiography Certification October

2008

Normandale Community College; Bloomington, Minnesota

Associate of Arts Medical Assisting

Recognition:

. 2007 Customer Service Award, Northwest Airlines

. One of top recipients for customer commendation letters.

. Perfect Attendance Award, Northwest Airlines; 2/04-3/05 and 7/05-7/06

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