Customer Service Human Resource

Deborah S. Coker

**** ******** ** *****: 334-***-**** Cell: 205-***-****

Millbrook, AL 36054 Email: abkvbu@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

A proven professional in all aspects of human resources and recruiting.

Specific expertise in training, employee relation, recruiting, interviewing

and employee orientation to ensure smooth transition. Highly effective in

analyzing trends to train staff. Innovative in planning and developing

procedures to lower turnover costs and improve customer service.

PROFESSIONAL EXPERIENCE

Averitt Express 2004 - Present

Human Resource Coordinator, Birmingham, AL

Regional HR Coordinator to ensure uniform application of Human Resource

policies and practices.

. Coach and counsel Directors and Mangers on HR policies and procedures.

. Conduct benefit and communication meetings.

. Schedule and organize health fairs and associate cookouts.

. Attend college sponsored career fairs and class room visitations.

. Monitor and audit documentation of absenteeism, tardiness and

disciplinary write ups.

. Oversee internal investigation of misconduct including harassment.

. Investigate charges filed with the EEOC.

. Handle unemployment appeals.

. Inspect facility during visits for state and federal poster,

cleanliness and safety issues.

. Interview and make hiring recommendations using affirmative action

objectives to ensure diversity.

FedEx Express 1984 - 2003

Senior Recruitment Specialist, Birmingham, AL 2000 - 2003

Recruited external exempt technical and /or managerial, hourly and non-

exempt applicants to ensure staffing requirements met corporate EEO/AAP

objectives.

. Conduct interviews for hiring recommendations.

. Administer basic skills test.

. Tracked applicants and produced reports analyzing recruitment results

and statistics.

. Participated in career fairs as sponsored by colleges, recruitment,

and professional organizations.

. Reviewed and approved recruitment advertising request.

Deborah S. Coker Page Two

Dispatcher, Montgomery, AL 1996 - 2000

Made workload and allocation decisions and worked in a rapidly changing

environment with strict time parameters.

. Implemented and trained dispatchers on new Automated Dispatch Software

. Planned and implemented the placement of FedEx drop boxes at every United

States Postal Service location in the Dothan and Montgomery, Al service

area.

. Organized and completed the Digital Assisted Dispatch computer system for

Y2K compliance.

Service Assurance Leader, Flow Coordinator, Sort Leader, Courier

1984 - 1996

Montgomery, AL

Planned, organized, and trained employees on new productivity procedures.

Used good understanding of new/emerging technologies/methodologies related

to quality service improvements.

. Designed, implemented and trained employees on new on-road procedures,

which increased productivity by 10% while providing superior service to

customers.

. Planned and designed quality deployment plan for a remote station used to

effectively communicate objectives. Improved customer service and

company compliance.

EDUCATION & TRAINING

. M.S., Management, Troy State University, Montgomery, AL, 2002

. B.S., Computer Information, Troy State University, Montgomery, AL, 2000

. First Responder Certified, 2005

. Professional in Human Resource Certification, 2004

. OSHA Safety and Health Training, 2004

. Human Resource Legal Course, 2001

Contact this candidate