Shenita Chennille Humphrey

**** ******* *****

Bossier City, LA 71112

Cell: 706-***-****

Email: abkvao@r.postjobfree.com

QUALIFICATION

• Active U.S. government security clearance.

• 4 years of customer service experience.

• Skilled at learning new concepts quickly while working well under pressure.

• Successful in learning and comprehending new systems and methods.

• Very well organized and able to meet deadlines.

EXPERIENCE

2010 – Present Overton Brooks VA Medical Center

Patient Services Assistant Shreveport, LA

• Provide advisory and technical assistance in screening, processing and coordinating

service to veterans, beneficiaries, and outside interested parties presenting

t hemselves at the reception area of the ambulatory and processing section

• Support the clerical and medical staff as key front-line contact, personally greeting

persons requesting assistance, putting them at ease, while being attentive to

requests, determining the nature of assistance required and initiating appropriate

action.

• Make initial determination of applicants eligibility through documentation or

i nquiring to the Department of Veterans Benefits. Carefully explains ineligibili ty

and suggests alternate medical care sources.

• Refer veteran to the eligibility clerk if fur ther explanation is requested, or refers

veteran to other specialized advisors such as the social worker, or Veterans

Benefits Counselor.

• Certify eligibility on various documents, thereby assuming the responsibility of

committing the government to provide or deny care.

2009 – Present United States Air Force Reserve

Traffic Management

Journeyman Barksdale AFB, LA

• Assist military members in arranging the shipment of their personal property.

• Maintain customer information using two primary information systems: one web-based, and the

other a mainframe database system.

• Perform numerous office duties including faxing, filing, copying, scanning, and emailing

documents.

• Process member claims for PPM (Personally Procured Moves).

• Assist members in arranging official government travel.

• Make determination of member’s entitlement to ship goods based on rank, civilian status, and/or

location of PCS (permanent change of station).

• Supports the Air Force’s daily mission by serving as a point of contact for the transportation

management office, by providing information in regards to PCS moves, PPM moves, briefing

members on their entitlements for shipping household goods and/ or vehicles, and offering

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alternative sources of information.

• Greet and interact with military members and civilians, ensuring that all questions and concerns

are addressed and handled accordingly.

• Review passenger travel publications and manuals regularly, in order to stay current with member

entitlements, allowing me to effectively serve the member without any delay

• Promoted to SrA (E-4), 2010

2009 – 2010 J.C. Penney

Cashier/Sales Associate Shreveport, LA

• Assist customers in making purchases by promoting the JCP charge card.

• Perform various cashier functions including returns, exchanges, credit referrals, catalog orders,

and credit payments.

• Maintain merchandise by sizing, colorizing, and restocking when necessary.

• Replenish merchandise to sales floor using the door to floor program.

• Re-ticket returned merchandise and prepare it for resale.

• Nominated Associate of the Month, 2009

2008 – 2009 United States Air Force(Active Duty)

Traffic Management

Apprentice Barksdale AFB, LA

• Assist military members in arranging the shipment of their personal property.

• Maintain customer information using two primary information systems: one web-based, and the

other a mainframe database system.

• Perform numerous office duties including faxing, filing, copying, scanning, and emailing

documents.

• Able to type approximately 40 wpm.

• Process member claims for PPM (Personally Procured Moves).

• Assist members in arranging official government travel.

• Make determination of member’s entitlement to ship goods based on rank, civilian status, and/or

location of PCS (permanent change of station).

• Supports the Air Force’s daily mission by serving as a point of contact for the transportation

management office, by providing information in regards to PCS moves, PPM moves, briefing

members on their entitlements for shipping household goods and/ or vehicles, and offering

alternative sources of information.

• Greet and interact with military members and civilians, ensuring that all questions and concerns

are addressed and handled accordingly.

• Review passenger travel publications and manuals regularly, in order to stay current with member

entitlements, allowing me to effectively serve the member without any delay.

• Monitors equipment availability, service to required destinations under current operating rights,

shipping status, condition of household goods packing, and local drayage contracts.

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• Makes cost comparisons between various modes of transportation, and between government and

commercial storage facilities.

• Validates need for and use of temporary storage.

• Operates and maintains material handling equipment, such as forklifts and pallet and hand-trucks.

• Identifies, marks, and labels cargo and personal property for shipment or storage.

• Certifies hazardous cargo to be moved by surface and air.

• Classifies and arranges cargo for movement.

• Operates equipment including machines that weigh, band, staple, tape, and seal materials for

shipping.

• Monitors preservation, packaging and handling of cargo and personal property being shipped or

stored.

• Nominated Airman of the Month, 2008

2005 – 2008 J.C. Penney

Stock Replenishment Associate

Augusta, GA

• Stocked and replenished merchandise to the sales floor.

• Assisted in making signs for major sales events.

• Set up merchandise according to SET-SELL planners.

• Unloaded daily freight shipments.

• Used scanning devices to associate new merchandise to sales floor, also as a tool to aid with the

replenishing process.

• Assisted visual merchandising manager with the dressing of mannequins.

• Annually inventoried merchandise.

• Assisted in assembling various seasonal displays.

• Prepared the proper documentation to reflect damaged merchandise.

• Assembled etageres, four- ways, and t-stands according to departmental needs.

• Re-ticketed returned merchandise and returned it to the sales floor for immediate sale.

• Learned to operate trash compactor and manual pallet jack.

• Maintained store core standards within the stockroom, by making sure merchandise was properly

sized, colorized, and within fire/safety regulations.

• April 2007 Associate of the Month.

• April 2007 Associate of the District.

2007 – 2007 Coach

Sales Associate Augusta,

GA

• Stocked and maintained handbags within the stockroom.

• Set up visual displays according to company standards.

• Created friendly and welcoming environment for the customer.

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2004 – 2005 Winn-Dixie

Cashier Augusta, GA

• Broke down and reconciled money tills at closing.

• Performed various transactions including returns, Western Union, money orders, lottery

purchases, exchanges, and check cashing services.

• Served as focal point for answering questions in support of consumer/ vendor needs.

• Used a variety of material handling equipment including pallet jacks and hand trucks.

• Performed excessive lifting, pulling, and moving of materials exceeding 40lbs.

EDUCATION:

2010-Present Columbia Southern University Orange Beach, AL

• Earned 120 semester hours towards a Bachelor’s degree in healthcare administration.

2008 – Present Community College of the Air Force Maxwell AFB, AL

• Earned approximately 54 quarter hours towards an Associate of Applied Science degree in

business management.

2006-2008 Georgia Military College Augusta, GA

• Earned 45 credits towards and Associate of Applied Science degree in education.

• Member of the Honor Society.

2001 – 2005 Academy of Richmond County Augusta, GA

• Earned dual seals on diploma, with credits in College-Prep and Tech-Prep field areas.

• Senior Class President.

• Member of Senior Council, DECA (Distributive Education Club of America), Interact Club, and

FBLA (Future Business Leaders of America).

Contact this candidate