Customer Service Administrative Assistant

Laura A. Ference

Permanent Address Email Address

** ********* ***** abkva3@r.postjobfree.com

Rochester, NY 14618

716-***-**** Cell

WORK EXPERIENCE

Metlife, March 2010-Present

New Business Analyst

. Personally in charge of communicating between two remote offices to

make sure all new business applications are handled correctly

. Thoroughly check over new applications to make sure no errors are

present

. Data collect each application, then monitoring them until they are

issued

. Strong use of the Microsoft Office Suite and extensive use of

customer service

Bryant and Stratton College, May 2009-March 2010

Financial Services Advisor

. Personally meet with new and continuing students to create a custom

financial aid package for each

. Fill out the FAFSA and other critical financial aid documents for each

student

. Often trusted with confidential information and left to make important

responsible decisions independently

. Contact and keep relationships with loan lenders and NYS higher

education services

. Extensive use of customer service

Nazareth College, August 2005 - May 2009

Media Center Administrative Assistant

. In charge of personally assisting all library managers with day to day

assignments

. Managed the daily schedules of four different managers including

meeting arraignments

. In charge of coordinating and supervising media center events and

travel arraignments

. Answer phones to take media orders and answer questions

. Responsible for opening and closing the library

. Resolve any problems that occur during the shift

. Performed clerical tasks including answering multi-line phones,

typing, filing

Wegmans, August 2007 -May 2009

Coffee Barista

. Presented and explained the coffee drink menu to customers

. Followed prescribed recipes and preparation techniques to create

coffee drinks

. Responsible for training new team members

. Responsible for opening and closing coffee bar, as keeping barista and

guest areas clean

. Supporting Wegmans brand consistency by delivering exceptional

customer service to all customers

. Followed up with customers to ensure they enjoyed their drinks and

resolved any customer complaints

Bobolink Golf Course, May 2005 - Present (Summer Help)

Snack Shop Representative

. Greet customers in a pleasant and courteous manner

. Responsible for taking customer orders, and preparing and serving food

and beverages to customers

. Operate a computerized cash register system

. Inventory and restock concession items

. Responsible for training new team members

. Open and close Snack Shop

. Organize and maintain a pleasant, welcoming, safe, and clean

environment

. Clean Snack Shop (counters, fryers, grills)

INTERNSHIPS

Brookwood Inn, Fall 2008

Sales

. Conducted Site Tours to prospective clients

. Responsible for managing banquet room reservations

. Prepared banquet rooms for respective events

. Created fliers and invitations to send to clients

. Maintained reports for end of the month business revenue

Paychex INC, Spring 2009

HR Recruiting

. Conduct phone interviews with prospective employees

. Conduct in person interviews for entry-level positions

. Administrative duties including filing, copying, typing, and mail

. Sort through resumes to find the potential employee that fill fit the

position the best

EDUCATION

. B.S. in Business Administration with a concentration in Human Resource

Management from Nazareth College of Rochester

. 3.4 cumulative GPA

COMPUTER SKILLS

. Microsoft Suite at an expert level, Macintosh, type 80 WPM, Delphi,

LotusNotes, Banner, EnewBusiness

HONORS

. Dean's list at Nazareth College

. National Honor Society, 2005 - Orchard Park High School.

Personal Profile

Recent college graduate with years of customer service and administrative

assisting experience

Creative, flexible, and efficient work habits

Passionate about striving to grow within a corporation

Friendly, outgoing, charismatic, can easily adapt to new environments and

changing priorities

Extensive knowledge of computer systems including all social networks

Contact this candidate