Customer Service Manager

**** *********** *****, *******, ** *****

tel 256-***-**** email **************@**.***

Profile

Positive, highly organized, and motivated full time student of the

University of Alabama, Huntsville (UAH). I am very dependable, punctual,

hard working, and eager to learn new tasks. Quality oriented student with

excellent class performance record and reputation for honesty and

integrity. Good employment history with 6 years customer service experience

with experience in high-volume stores. Business office experience with

speciality in apartment leasing, customer retention, and collections.

Experience

RAM PARTNERS, LCC: 18 Watercress Green - Leasing Consultant - Madison, AL

April 2010-present

Duties include maintaining the organization of the leasing of?ce, assisting

residents, leasing apartment homes, prospect follow-ups, and resident

retention. 18 Watercress Green is a new business, therefore, marketing is

a huge focus of my job. I have experience with marketing on both a large

and small scale (examples include: flyers placed at local stores, ad

development for billboards, radio commercial assistance). My clerical

duties include answering phones and directing calls, keeping detailed

resident ?les in order, scheduling appointments, and other general of?ce

duties as well as customer service.

Continental Properties: Springs at Madison - Leasing Consultant - Madison,

AL September 2009-April 2010

I am responsible for helping to maintain the organization of the business

of?ce, assisting residents, leasing apartment homes, prospect follow-ups,

resident retention, and collections. My clerical duties include answering

phones and directing calls, keeping detailed resident ?les in order,

scheduling appointments, and other general of?ce duties as well as customer

service.

Windscape Apartment Homes - Leasing Consultant - Madison, AL

April 2009-September 2009

My duties here involved helping supervise the business office in completing

necessary daily tasks, assisting residents, and leasing apartment homes to

new prospects. My clerical duties include answering phones and directing

calls, keeping detailed resident ?les in order, scheduling appointments,

and other general of?ce duties as well as customer service.

Francesca's Collections - Lead Key Holder - Huntsville, AL

March 2008 - April 2009

My duties here involved opening and closing procedures, cash wrap

operations, shipping and receiving merchandise, organizing displays and

visual merchandising. I was hired in March as a key holder and was

promoted to Lead Key Holder in May. The Lead Key Holder is to act as the

person in charge when the manager and assistant manager are out of the

store. As Lead Key, I was also assigned the task of orientation training

for new employees. As direct assistant to the Manager and Assistant

Manager, I had the responsibility of handling clerical duties such as

maintaining ?les for customers and new employees.

Kate Spade - Seasonal Sales Associate - Huntsville, AL

October 2007 - February 2008

Kate Spade is a high-volume store featuring quality handbags and

accessories. My duties here involved: opening and closing procedures, cash

wrap operations, shipping, receiving, and packaging merchandise, customer

pro?les and outreach, and excellent customer service and assistance.

Seasonal Employees typically work through the Christmas season from October

to early February.

Belk Department Store - Sales Associate - Huntsville, AL

January 2007 - October 2007

My duties here involved: opening and closing procedures, cash wrap

operations, excellent customer service, ?tting room maintenance, sales ?oor

organization and visuals.

(This break in employment was due to my starting college.)

Publix Supermarket - customer service associate - Hampton Cove, AL

May 2004 - August 2005

My duties here involved: providing grocery bagging service for individual

customers, grocery carry out, aisle and counter maintenance of grocery

inventory, nightly ?oor maintenance and closing procedures.

Huntsville Hospital Gift Shop - Volunteer Sales Associate

May 2003 - August 2005

*Performed 100 total volunteer hours. My duties here involved: individual

customer assistance, cash wrap operations, stocking and store inventory,

?ower and gift delivery to patients.

American Red Cross - Business Of?ce Volunteer

May 2001 - May 2002

*Performed 60 total volunteer hours. My duties here involved: general

administrative and secretarial duties, organizing and ?ling documents,

patient records, and departmental information, copying and cataloging of

departmental records.

Additional Skills

Computer literate and proficient in Microsoft Word and Internet

applications.

Proficient in Excel, Outlook, Powerpoint, as well as PC and MAC

applications.

Personable and friendly with great customer service abilities.

Ability to multitask and work in a fast-paced environment.

Education

University of Alabama Huntsville 2005-present

Political Science Major

Athens State University 2010 - present

Political Science Major

Madison Academy 2001-2005

graduated with honors and advanced academic diploma

Awards

American Legion Scholastic and Community Service Scholarship

Huntsville Hospital Volunteer Service Scholarship

UAH Academic Excellence Scholarship

UAH President's List: 4 consecutive years

1 of 5 UAH Philosophy Club Choice Students of 2009

Activities

National Honor Society and National Jr. Honor Society

Anchor Club - Served as 11th and 12th grade director

Madison Academy Drama Troupe

UAH Philosophy Club

UAH Political Science Club

Referrals (contact information available upon request)

Renee Morici - Springs at Madison Property Manager

Vickie Keith - Springs at Madison Property Manager

Heather Harris - Francesca's Collections Store Manager

Connie Simmons - Publix Customer Service Manager

Sherry Page - Huntsville Hospital Gift Shop Assistant Manager

Courtney L.

Romine

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