Quality Assurance Customer Service

David A. Sadler

*** ******** *****

Rome, Ga ****5

706-***-****

Education

. International College 2004-2005 Ft Myers, Fl BS

Interdisciplinary Studies

. Edison College 2002-2004 Ft Myers, Fl Associate of

Arts Degree

Summary of Qualifications

. Over fifteen years experience in customer service

. Resolving customer complaints in-person and over the phone

. Put customers at ease by acknowledging their need for explanations and

information

. Demonstrated ability to listen effectively to customers, and resolve

their problems, which resulted in both cost savings and excellent

customer relations

. Adhered to confidentiality of customers rights and needs

. Answered multi-line phones, filed, and typed information

. Extensive experience in the healthcare field as a phlebotomist,

laboratory assistant, and collections tech

. Proficient in Microsoft Word, Excel, PowerPoint, and Outlook

. Performed payroll for 10-20 employees

. Supervised 5- 25 employees

. Assisted college students with research and computer use

. Trained new hire employees to adhere to company and FDA guidelines

. Over two years experience in a Lean environment

Work Experience

. 08/08-Pres Team Supervisor American Red Cross, Rome, Ga

. 07/07-08/08 Collections Tech American Red Cross, Rome, Ga

. 02/00-09/01 Collections Tech American Red Cross, Rome, Ga

Performed health history and phlebotomy for autologous, allogeneic,

directed, and therapeutic blood donors.

Packed blood for transport and assisted with set up and breakdown of

mobile blood drives, as well as, quality assurance by reviewing blood

donation records. Performed automated blood collection using

Haemonetics machines. Performed equipment management functions

including preventative maintenance and working with a region wide work

group for improvement of equipment handling.

. 10/01-01/03 Collections Tech Lee Memorial Health System, Ft

Myers, Fl

. 09-04-10-05 Research Assistant (Prn) SFBC International Ft Myers,

Fl

Conducted pre-market studies on patients for medications needing FDA

approval

Handled quality assurance for organization by checking documentation

for adherence to study guidelines and accuracy

Other Experience

. 01/07-07/07 Sales Consultant Sears, Ft Myers, Fl

. 01/07-06/07 Phlebotomist All Medical Personnel, Tampa, Fl

. 06/06-10/06 Lab Tech Chem Polymer, Ft Myers, Fl

. 06-05-06/06 Juvenile Probation Officer Department of Juvenile

Justice, Ft Myers, Fl

. 08/04-06/05 Med Tech (Prn) Prison Health Systems Ft Myers, Fl

. 09/03-03/04 Lab Assistant(Prn) Southwest Regional Medical

Center Ft Myers, Fl

. 10/02-09/03 Lab Assistant DSI Laboratories, Ft Myers, Fl

. 06-99-02/00 Phlebotomist Redmond Regional Medical Center,

Rome, Ga

. 08/96-06/99 Phlebotomist Floyd Medical Center, Rome, Ga

. 08/95-03/97 Route Coordinator Atlanta Journal-Constitution,

Rockmart, Ga

. 01/94-08/95 Library Assistant Floyd College, Rome, Ga

References: Available upon request

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