Project Manager Customer Service

SUMMARY OF QUALIFICATIONS

. More than * years experience working in retail and administrative

asst. positions

. Familiarity with Microsoft Office, internet, and able to type 60 words

per minute

. Strong communication, organizational, documentation, and interpersonal

skills

. Ability to multi-task and work in a fast-paced environment; highly

self-motivated

. Achieves success when working independently or in conjunction with

team members

PROFESSIONAL EXPERIENCE

General Clerk I

DAI Technologies, Norfolk, VA

Apr. 2008 - Current

. Serves as a contractor for the U.S. Navy providing file maintenance

and management for the Fleet and Industrial Supply Center (FISC) on

Naval Station Norfolk

. Gathers, sorts, and converts paper documents into an organized record

using MS Excel and MS Word

. Creates documents to more easily facilitate the sharing and viewing of

document records with contract specialists at FISC

. Proposes methods to improve the document management system at FISC

. Prepares and boxes completed and closed contracts for storage in

archives

. Works independently and communicates with off-site project manager

regarding concerns or issues relating to project

Recruiter / Data Entry / Administrative Assistant / Receptionist

Smith Research, Inc., Deerfield, IL

Aug. 2007 - Dec. 2007, May 2005 - Mar. 2006

. Created and maintained spreadsheets using MS Word and MS Excel ('05-

'06)

. Updated consumer and professional respondent databases ('05-'06)

. Answered and screened phone calls on multi-line switchboard ('05-'06)

. General office tasks (filing, copying, faxing, typewriting, etc.)

. Recruited consumer respondents for market research focus groups ('07)

Ticket-booth Staff

Spirit Cruises, L.L.C., Norfolk, VA Mar. 2007 - July 2007

. Printed and prepared tickets prior to cruises

. Provided customer assistance to ensure a wonderful experience for

guests

. Sold and booked tickets for guests to sail onboard the Spirit of

Norfolk

. Handled cash, operated register and computer reservation system

. Worked both independently as well as in conjunction with teammates

Data Entry

Guidance Development, Inc., Gurnee, IL

Mar. 2006 - July 2006

. Data entry in MS Word, MS Excel and assisted in construction of

websites using data entry skills and limited HTML knowledge

. Filed documents and cleaned/organized office

3rd Key Manager / Shift Supervisor / Sales Associate

Kohl's, Inc., Vernon Hills, IL May 2006 - July 2006

Anna's Hallmark, Vernon Hills, IL Feb. 2005 - May 2005

Dry Ice, Inc., Vernon Hills, IL Sept. 2004 - Jan. 2005

Time Service, Inc., Vernon Hills, IL June 2003 - July 2004

. Supervised employees on shift, composed weekly work schedule for

employees

. Opened/closed store, handled cash/operated register and safe

. Completed end of shift paperwork

. Assisted in the receiving and stocking of store merchandise

. Provided excellent customer service

. Contributed to the successful marketing and sales of in-store products

(shoes, furniture, general merchandise, etc.)

. Performed minor watch and jewelry repairs

education

Associate in Arts, Dec. 2007

Completed 48 credit hours, Aug. 2004 - May 2006, Aug. 2007 - Dec. 2007

College of Lake County, Grayslake, IL

Completed 15 credit hours, Jan. 2007 - May 2007

Tidewater Community College, Norfolk, VA

Completed 12 credit hours, Aug. 2006 - Dec. 2006

Norfolk State University, Norfolk, VA

Diploma, Aug. 2001 - May 2004

Lake Forest High School, Lake Forest, IL

of interest

Achievements

. I graduated high school after the completion of my junior year.

. I am a member of Phi Theta Kappa Honor Society.

Travel

. I have participated in five mission trips to both Inner-City Chicago

and Mexico

. I visited Spain in 2004 with teachers and peers from high school

Spanish 4-level classes

. In 2006, I spent a week in Biloxi, Mississippi to assist with

Hurricane Katrina relief efforts

Contact this candidate