Customer Service Manager

Wakeita Buchanon

Home: 404-***-**** - Mobile: 678-***-**** - Email: *******.******@*****.***

OBJECTIVE: To obtain a career oriented position that will offer long term

advancement.

EXPERIENCE and AREAS of STRENGTH

Five years of experience in, Accounting, Assistant Manager, CSR Rep &

Supervisor,

Loan Servicing, Accounts Payable, Accounts Receivable, Records Management

EMPLOYMENT HISTORY

Equity One a Popular Financial Holdings 07/03 -

3/08

Consumer Loans - Assistant Manager

Specific Responsibilities:

V Responsibilities included daily financial activity that would ensure

an overall great economic future for the office. Increased incoming

revenue by 30% overall by using customer service skills and

negotiations to increase the flow of revenue.

V Supervised ten (10) employees, insuring the accuracy of accounting

processing

V Consistently processed over thirty (30) loans daily, always insuring

company policy and guidelines were met.

V Ensured all appropriate documents needed for processing were included

in package

V Analyzed and verified required document (e.g. paystubs, and tax

returns)

V Interaction with clients and dealers daily to validate and/or obtain

any missing documentation and verbal information required

V Obtained employment and insurance verifications

V Responded to and Researched dealer problems and inquires

NetBank 01/01 - 07/03

Customer Fulfillment Representative

V Supported the NetBank Enterprises by providing effective customer

service ensuring a great customer relationship through up-selling and

cross-selling the NetBanks family products.

V Processed over sixty customer requests daily, including financial

transactions, account closures, interest rate adjustments and other

maintenance account changes.

V Always met or exceeded monthly departmental standards.

Associated Credit Union 01/98 -

01/01

Customer Service Representative

V Answered inbound calls in an Automatic Call Distribution (ACD)

environment

V Processed account transfers and other customer requests

V Operated and reconciled cash funds with high volume transactions

V Cross -sold credit union products by matching the correct product with

the customer's financial portfolio

V Opened new accounts via internet and mail

V Operated teller drawer with a high cash volume

EDUCATION: Business Administration & Management

01/2009

Medical Office Administration 07/2001

SOFTWARE: Microsoft Suite

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