Manager Customer Service

James P. Meyer

**** ********** **.

Fort Wayne, IN. 46835

Cell: 260-***-****

RELATED EXPERIENCE: Family Dollar

Manager In Training (03/10

to Present)

. Bank deposits

. Assisting customers with questions and concerns

. Receiving trucks

. Stocking shelves

. Running cash register

. Assisting with returns and exchanges

Circuit City

Home Entertainment

Specialist (08/08 to 03/09)

. Assist customers with audio/video questions

. Ensure all current merchandise is displayed for

show

. Opening/closing department procedures

. Ensure that all products are working properly

. Assist in inventory control

Toys'R'US

Department Supervisor

(05/07 to 12/07)

. Train all associates on merchandising standards

. Scan new merchandise and conduct bay audits

. Perform daily walk of department

. Delegate responsibility to associates

. Execute all safety and loss prevention standards

. Push Sales, Profit, and Guest service excellence

. Negotiate solutions for complaints from irate

customers

H.H. GREGG

Operations Manager

(11/05 to 2/07)

. Create Support Staff Schedule

. Call in change orders, verify all cash, make bank

deposits

. Work inventory checks every day to ensure accuracy

. Conduct store inspections for trash, cleanliness

and supplies

. Order office and warehouse supplies

. Train store staff on new and current policies and

procedures

. Interview applicants for office and warehouse

positions

. Answer customer questions and concerns

. Prep for incoming/outgoing trucks

Check in transfer truck and verify

transfer with driver

Create outgoing transfers

Manager in

Training Program (02/05 to 11/05)

H.H. GREGG (Con't)

Warehouse Manager and

Delivery Driver (10/03 to 2/05)

. Responsible for warehouse organization

. Process all incoming merchandise and store

transfers

. Assist with merchandise store transfers

. Assist with inventory control

. Supervise 7 warehouse employees

. Assist in safe transportation and installation of

merchandise

THE WOODEN BIRD

Assistant Store Manager

(03/03 to 9/03)

. Oversee store operations

. Responsible for opening and closing procedures

. Maintain safe, clean organization of back room

. Responsible for inventory control

. Assist customer with inquiries and special

requests

. Maintain high standards of customer excellence

. Process sale of merchandise

K. B. TOYS

Assistant Store Manager

(10/02 to 01/03)

. Supervise 24 employees

. Create employee schedules

. Resolve employee conflicts

. Determine employee salaries

. Spearhead Loss Prevention issues

. Oversee store operations

. Maintain high standards of customer excellence

LOWES (03/00 to

07/02)

Shipping and

Receiving/Stocker

. Responsible for safe loading/unloading store

merchandise

. Responsible for receiving and stocking store

merchandise

. Demonstrated effective leadership of employees

. Responsible for coaching/encouraging team members

. Prepare and maintain merchandise reports

WAL- MART

Receiving/Stocking

Clerk (02/99 to 1/00)

. Responsible for receiving store merchandise

. Responsible for safely unloading trucks

. Maintain safe and clean storage areas

MEIJER

Retail Clerk (06/94 to

09/98)

. Maintain inventory control in various departments

. Provide security assistance with Loss Prevention

Team

. Answer customer inquiries and assist with

selections

. Assist customers with merchandise transportation

. Assist with year end inventory

. Evaluate customer needs and assist with

merchandise selection

. Process sale of merchandise

EDUCATION: CONCORDIA LUTHERAN HIGH SCHOOL

1990-1993

Fort Wayne, IN

ELMHURST High

SCHOOL Graduated 1994 - Diploma earned

Fort Wayne, IN

EXPERIENCE:

. Knowledge in WinXP, Outlook Express, Word,

Excel

. 15+ years in Customer Service

. 5+ years in Management Experience

. Knowledge in Furniture Assembly

. Operating knowledge of electric and propane

forklifts

. Operating knowledge of standup forklifts

. Operating knowledge of manual and electric hand

jacks

Contact this candidate