Customer Service Medical

Checelie D. Kitiona

**** ******* **** ***** *** #208 - Colorado Springs, CO 80916- 719-***-****-Tc4tigger@aol.

OBJECTIVE

Seeking a position in a Clinical or Administrative setting that will utilize my experience and education in a

clinical and administrative setting.

EDUCATION

ASSOICIATE’S OF APPLIED SCIENCE, MEDICAL ASSISTING OCT 2005

Blair College Colorado Springs, CO

WORK EXPERIENCE

ACCOUNT MANAGER/CUSTOMER SERVICE REPRESENITVE

May 2009-

FirstSource Colorado Springs,CO

Handling the most complicaed, escaluted and sensentive situatations that arise in the scope of overall Credit

Card Member Services, and establishing courteous and cooperative communication with internal and external

customers in responding to escaluted requests.

MEDICAL ASSITANT FRONT OFFICE AND BACK OFFICE July 2008-March 2009

Associates in General and Vascular Surgery Colorado Springs, CO

Front Office” Managed incoming calls by utilizing customer relations. I scheduled patients for appointments,

checking patients in and out. I did Accounts Receivable, Balanced cash drawer on a daily basis. Medical

Records sent by fax or mail regarding patient information to Doctor‘s offices or Attorney‘s. Back Office: I

roomed patients while taking their vitals signs such as blood, pressure

temperature, weight and pulse. I also washed surgical instruments auto claved the instruments and prepared

them for the next surgery. Prepared charts for the next day for clinic.

MEDICAL ASSISTANT FRONT OFFICE Nov 2005-March 2009

Internal Medicine of the Rookies Colorado Springs, CO

Managed incoming calls by utilizing customer relations. Took messages for the Doctors. I called in

prescriptions for patients and faxed in prescriptions to the local and long distance pharmacies\, I performed

medical records, where I would file charts and make new charts. I scheduled patients checked in and out

patients, confirmed appointments. I did insurance verification, Balanced cash drawer on a daily basis.

EXTERN

Aug 2005- Sept 2005

Carefree Family Medicine Colorado Springs, CO

Completed six-week externship by partnering with a total of fifteen medical and front office staff to

effectively managed family medicine services and to comply with HIPAA laws Completed triage to assess the

urgency of patients needs and scheduling. Checked in patients using a laptop computer, took vital signs

inquired about patients medical history, and notify physicians by e-mail to proceed with evaluation.

Administered vaccinations, EKG’s, performed phlebotomy, and assisted with well child care check ups,

minor surgery, and pap smears. Received co-payments, verified medical insurance benefits, relayed telephone

messages and managed prescription requests. Balance cash drawer on a daily basis.

CUSTOMER SERVICE REPRESENTIVE Feb 2002-Sept 2005

Bank of America Colorado Springs, CO

Managed incoming calls by utilizing customer resolution and problem solving skills. Assisted credit card

holders in the United States and Canada with balance inquires, line of credit, disputes with vendors and

transferred calls as needed for incidents of fraud. Dealt with difficult customers in a professional manner and

exercised methods for customer retention. Managed estimated 200 callers daily.

MEDICAL RECORDS CLERK July 2001-July 2002

Pueblo Community Health Center Pueblo, CO

Provided excellent patient care and handled confidential records to be in compliance with HIPAA laws

communicated with medical staff to managed patient records, obtain physician authorization for medical

notes and patient prescriptions request. Organized new charts and pulled archived patient records based on

designated assignments. Accurately filed patient records.

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