Customer Service Medical

Tatiana Ramirez

**** ****** ****** ******, ** ***20 408-***-**** *************@*****.***

Education

San Benito High School, Hollister CA

High School Diploma, 2002-2005

3.75 GPA

Gavillan College, Gilroy CA

General education, 2005-2007

Perquisites for RN program, 2009-2011

4.0 GPA

Unitek College, Santa Clara CA

Medical Assisting Certificate, 3/24/2014

4.0 GPA

Certificates

CPR – BLS card, Valid through the year on 11/9/2015

Acquired skills and Qualifications

2 years of managerial experience

Supervised over large & small groups

Extensive experience with Microsoft programs (Word, Power point, Excel), Open office software

Proficient with Office Alley and Profusion (Medical software)

Type between 45 to 50 wpm with 3 errors or less

Able to multi-task under pressure in fast paced environment

Pharmacy calculations, symbols & abbreviations

Transcribing physician’s orders

Ordering office and medical supplies

Verifying proper vaccination sites and medication amounts for patients of all ages

Aseptic techniques

Patient record keeping and accounting

Knowledge of HIPPAA and OSHA regulations

160 hours of externship experience with pediatric and rheumatology clinic

Knowledge of proper clinical and diagnostic procedures

Work experience

Externship at Dr. Sima Stein pediatric Practice, San Jose, CA (2/10/14-3/7/14)

Performed all medical reception duties including appointment scheduling, record keeping, and patient education.

Answering switchboard phone up to 10 lines

Completed patient appointment reminder phone calls and appointment reminder cards

Accurately used the copy and fax machine on a daily basis

Scanned in patient records in to their electronic file

Created files for the new patients and verifying their insurance eligibility

Assisted with medical coding and billing

Produced super bills and verify their accuracy

Became proficient with the Office Alley software system

Prepared examination rooms and took patient histories and their vitals prior to examinations

Followed up external laboratories in relation to test results

Written numerous referral letters for patients to see physicians that specialize in their diagnosis

Ordered office and medical supplies to help maintain inventory

Correctly preformed vaccinations, urinalysis, cholesterol, hemoglobin, and spirometer testing

Sent multiple electronic prescriptions to pharmacies as well as call in prescriptions

Department manager of Cosmetics, Walmart, Gilroy, CA ( 01/24/2006-1/10/2014)

Supervised small and large groups

In charge of ordering & stocking merchandise

Provide excellent customer service

Making schedules for my sales associates

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Modular resets

Building exceptional working relationships with vendors from other companies

Ordering replacement fixtures for the department

Train new employees in different areas of the store

Help to maintain accurate inventory on the sales floor and backroom

Sales Associate, Joan’s New York, Gilroy, CA ( 06/12/2006-12/06/2007)

Welcoming interactions with customers

Providing a steady group of cliental for the company

Making sure that all available sizes are on the sales floor

Keeping the store clean for the customers

Train new employees

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