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Customer Service Manager

Location:
High Point, NC, 27265
Posted:
September 21, 2010

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Resume:

Sean A. Young, II

**** **** ***** *****, ***. #3E

High Point, NC 27265

336-***-****

abkv2y@r.postjobfree.com

FINANCE PROFESSIONAL

A highly talented, dedicated and successful Finance professional with over

20+ years of management experience in Credit and Collections eager to apply

strategies and initiatives to improve profitability and organizational

performance. Exceptional analytical, organizational, presentation and

customer service skills. Confidently accomplishing important business

objectives by developing collaborative internal and external relationships

and utilizing expertise in computer systems to significantly improve

overall operations and executive decision making. Dynamic, independent,

accurate, trusted, strategic, creative and analytical.

Core Skills

Financial Planning/Management Credit and Collections

Leadership/Training/Staff Development

Business Operations Financial Reporting

Customer Service

Research/Analysis Operations Improvements

Business Accounting Software

Project Management Problem Resolution

Business Partnerships

Internal Controls/Procedures Cash Management Policies and

Procedures

Employment Background

Spencer Technologies - Northborough, MA

2007 - 2009

Spencer Technologies is a provider of network design, infrastructure

installation, technology deployment, system maintenance and strategic

consulting services for all technology systems that serve retail and other

multi-site organizations.

Credit Manager

. Key contributor to enhancing collections efforts, working directly

with President and CFO to develop sound business policies and

procedures to accomplish collection goals.

. Responsible for collections of three divisions of the company.

Implemented cash management system, credit card processing system,

enabling Spencer Technologies to close orders increase collection

process.

. Brought Days Sales Outstanding (DSO) from 95 days to 58 days.

. Managed 2,500 active accounts.

. Successful in building and maintaining excellent customer relations;

solved numerous credit problems and retained both customer goodwill

and sales volume.

. Effectively trained, mentored, motivated and professionally led a

productive staff of four that consistently met or exceeded all

production and collections targets.

. Built solid business partnerships from extensive interaction with

Fortune 500 Companies to achieve mutual business goals.

. Accurately posted daily cash, and prepared detailed collection and

forecasting reports for management.

. Utilized strong analytic and financial reporting skills to review data

and prepare weekly AR Aging and Analysis reports.

Thermo Electron - Milford, MA

2004 - 2006

Thermo Electron was a major provider of analytical instruments and services

for a variety of domains. Thermo had revenues of over $2B, and employed

11,000 people in 30 countries when it merged with Fisher Scientific in

2006.

Manager, Credit and Collections

. Reported directly to the Corporate Controller and Director of Finance.

. Skillfully developed collection strategies and efficiently managed

work flows to meet established goals.

. Actively managed 3,600 accounts, ensured client satisfaction,

implemented a cash management system (vs. manually).

. Developed credit and collection policies and procedures.

. Implemented a credit card processing system.

. Reduced Days Sales Outstanding (DSO) from 96 to 52 days by

designing/implementing practical but aggressive strategies.

. Attentively managed/minimized risk to firm carefully reviewing letters

of credit as a solid foundation to grow the business.

. Trusted to provide intensive review of all contracts to ensure

compliance with established company financial goals.

. Effectively supervised a staff of seven to meet or exceed production,

quality and customer service goals.

Rizzo Associates - Framingham, MA

2003 - 2004

Rizzo provides engineering, transportation, telecommunications and

environmental engineering services.

Credit and Collection Specialist

. Reported directly to the President and Director of Finance

. Performance level and expertise led to being selected to manage all

government and non-government domestic accounts.

. Utilized strong customer relations skills to promptly resolve billing

problems and minimize delinquencies.

. Conscientiously advised management of problem accounts, and

collaborated with project managers to implement creative solutions to

the collection issues.

General Electric Fanuc/Intellution - Foxborough, MA

1998 - 2003

GE Fanuc/Intellution is a global provider of a wide variety of high-

performance software, hardware and technical services with expertise in

automation and embedded computing.

Credit and Collection Manager

. Reported to the Director of Finance and the Controller, effectively

managed a phenomenal staff of ten.

. Responsible for all domestic and international accounts.

. Development and implementation of collection strategy.

. Liaison between management, sales and collections department's to

identify problem accounts and to resolve problem areas.

. Decreased from 91 days to 55 days.

. Managed 3,200 accounts.

. Attentively managed/minimized risk to firm carefully reviewing letters

of credit as a solid foundation to grow the business.

. Prepare monthly DSO, cash forecasting, and other reports for senior

management.

Computer People, Inc. - Holliston, MA

1997 - 1998

Computer People is a specialist IT recruitment consultancy, covering all

areas of the contract and permanent market.

Credit and Collections Supervisor

. Reported to the CFO and the Corporate Credit Manager.

. Provided focused leadership managing a staff of eight to achieve

defined credit and collections goals in the areas of billing,

collections and cash management.

. Met key financial reporting need by utilizing expert analytic skills

to analyze and provide cash forecasts.

K.H. America, Inc. - Holliston, MA

1994 - 1997

Assistant Credit Manager

KH America is a worldwide leader of high tech audio and video systems and

equipment.

. Accountable and held to account a staff of seven to effectively manage

2,500 active accounts for firm with $30M in gross annual sales.

. Improved individual skills and team performance by effectively

training staff on credit policies, procedures and customer relations.

. Minimized company risk by analyzing client credit applications and

financial statements.

Putnam Furniture Leasing Company - Cambridge, MA

1987 - 1994

Putnam leases a wide variety of furniture and accessories for office and

home use.

Credit Manager

. Significantly reduced delinquent accounts through the effective

management of the entire credit and collection process including

implementing creative business techniques and establishing proven

collection procedures.

. Diligently directed the work of a team of eight to meet credit and

collections objectives.

. Took initiative to travel to branch offices to meet with managers to

help resolve problem accounts.

Education

Bachelor of Science in Accounting with a concentration in Finance

Century University - Albuquerque, NM

Computer Skills

Microsoft Office Suite: Word, Excel, Access, PowerPoint, Outlook, Great

Plains, Solomon, Sword Fish, Cyma, Citrus, Primex



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