Manager Project

Robert A. Cichonski

*** ****** **.

Allentown, PA 18104

H: 610-***-**** ******.*********@*******.***

C: 484-***-****

SUMMARY

Senior Manager in the IT field that has demonstrated success in planning

and execution to support strategic business goals. Implemented technology

processes and initiatives that generated multi-million dollar reductions

and improving the quality of our customer services. Clear and effective

delegation of responsibilities among team members and communicates

effectively with professionals at all levels of the business. Heralded as a

top 50 manager on prestigious Volvo IT Go-Team. Expertise includes:

Information Technology Management Team Management

Negotiation / Contract Vendor Management Financial

Management

Project Management / PMO (Regional and Globally)

Strategic Planning

Health Care Management

PROFESSIONAL QUALIFICATIONS

VOLVO INFORMATION TECHNOLOGY (MACK TRUCKS), Allentown, PA

2001-2009

Product Group Manager, North America (NA) 2007-2009

Financial responsible for the department budget of $15.7m that includes 8

different cost centers. Member of the global Purchasing team that

negotiated global vendor contracts for the regional and global services.

Project Director relating to large IT projects for the North and South

America locations.

. Supported with the negotiation for new global managed converged

contracts with AT&T. Projected globally annual savings of $8.8m.

. Implementation of a new global managed converged MPLS infrastructure

for the North America sites which consist of 354 sites. Annual

operational savings was $2.7m.

. Supported the alignment of the regional procurement processes and

infrastructure equipment maintenance into global contract agreements

for regional process and runtime support. Reduce maintenance

operational expense by $1.23m and improved new hardware purchases by

3.5% in the US.

. Streamlined the processing and approval for over 800 data and voice

invoices by outsourcing to a regional firm. This resulted in a

measurable improvement of Cash Flow and manpower savings of $60k

annually.

. Restructured the regional IT Services that better defined and

structured to meeting the customer demands globally. The result of

this restructuring was received when new Statement of Work (SOW) is

created.

. Managed the re-engineering and consolidation of the North America Core

WAN entry infrastructure to ensure bandwidth growth for 3-5 years.

This action improved the operation and reduced the operational support

costs.

Group Manager, North America (NA) 2003-2007

Responsible for managing technical resources at the regional and global

levels, to support all business areas. Create new IT services to meeting

the customer's business goals relating to technical and financial

challenges. Financially responsible for the department budget of $10.4m

that includes 3 different cost centers. Responsible for negotiation of

vendor contracts for NA relating to RFQ/RFP requests, SLS/SLA's.

. Negotiated new contracts with three major Telco Providers for North

America. These new contracts resulted in additional services with

achieving annual operational reduction of 26%.

. Change and streamlined the Infrastructure Services to support the

regional customer business objectives, which resulted in 36% percent

in increased sales.

. Working with the Global Teams and revamped the infrastructure

equipment standards (hardware and software). This improved the

overall operational support, costs and better defined the education

requirements.

. Formulated and executed a new organization structure that placed Lead

Engineers in positions and empowered them to make decisions to better

support the department and improved the support and capacity planning

for the North America Infrastructure.

. Performed a capacity study and re-design of the customer dealership

network of 235 sites by reducing the WAN infrastructure capacity that

achieved annual savings of $300k.

Supervisor, Communications 2001-2003

Supervised a local team of technical resources that supported the customers

relating to WAN, LAN, Voice, Internet and Security. Supported the Mack

Trucks budget and migrated into the Volvo IT budget Structure. (Note - in

Dec 2000, Volvo AB brought Mack Trucks).

. Empowered and implemented a new working structure between the two

Infrastructure Groups in North America (Allentown PA and Greensboro

NC). This approach was used by the other platform groups between the

two locations.

. Implemented the budget structure that merged the Mack Trucks group

budget into the structure of Volvo IT budget.

. Project Manager for the design and the implementation of a redundancy

infrastructure that supported a global project with relocating the

mainframe processing to Sweden.

. Reorganized the group that better defined the areas and

responsibilities within areas and resources. This resolved conflicts

with some team members.

VERSO TECHNOLOGIES (formerly Eltrax Systems Inc.), Reading, PA

1998-2001

National Director, Maintenance 1999-2001

Developed and implemented the origination and delivery of the corporate

maintenance service programs to over 175 customers. Managed a group of 35

professionals, with 7 direct reports. The department had a P&L budget of

$12m.

. Worked with major vendors to align their services to match our

customized maintenance offerings. The results in increase of business

by 35%, additional annual profit of $2.1m.

. Re-aligned the technical engineer's originations that supported our

North American customers.

. Supported the development and implementation of our corporate NOC

Service.

Regional Engineering Manager / Eltrax Systems INC. 1998-1999

Managed the $2.3m annual maintenance hardware services for the mid-Atlantic

that consist of six technical engineer resources.

. Formulate the maintenance program strategies with the sales

organization. Program renewed the effort to resell the maintenance

services and increased the contract base by 41%.

. Developed a pro-active education program and salary structure to meet

the business growth for the department. This resulted in a 100%

increase in resource turnaround.

Easton Hospital, Easton, PA

1997-1998

Assistant IT Director

Led the delivery with overhauling the out dated hospital clinical and

financial systems and the campus infrastructure. The staff consisted of

four applications resources.

. Aligned the partnership with our clinical vendor (SMS) and implemented

the clinical and financial systems with interfaces to other hospital

systems. The positive implementation brought systems to required

standards.

. Develop and installed a LAN and WAN infrastructure. Project resulted

in 90% operational improvement.

The Reading Hospital and Medical Center

1987-1997

Manager of Support Services 1993-1997

Managed the activities of three groups, Computer Operations, The Help Desk

and Infrastructure Engineers. The staff consisted of 5 direct reports and

a total staff of 17 resources.

. Steering committee member that developed the technical, strategic and

tactical plans. These plans support the enhancements to the hospital

systems that improved patient care.

. Overall of the early campus infrastructure with a ATM local backbone.

The improved performance improved department productivity and relating

to patient care information process and availability.

Supervisor of the Help Desk 1988-1993

Supervised three engineers with supporting the user community of 1800

nodes. Provide directions on dealing with Customer Service issues and

create and implement new standards to improve Customer Support.

Service Coordinator 1987- 1988

Help with creating a new structure for the hospital in having a Structured

Help Desk and providing Help Desk Support on both the Application and

Infrastructure systems.

EDUCATION

IS course work, Lehigh County Community College, Schnecksville, PA.

BS IT Management, Muhlenberg College, Allentown PA, degree anticipated in 3

Years

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