Customer Service Accounts Payable

Roxanne Louise Favors

**** **** ** *** #* Lubbock, TX 79411

abkv2p@r.postjobfree.com 806-***-**** cell

Objective

To utilize the skills that I obtained in college and previous work

experience and apply them to this position.

Education

Santa Barbara Business College/ Certificate of Business

Administration June 2001 to May 2002

Santa Maria, CA

Skills Obtained

Computer Applications: MS Excel, MS Word, MS Outlook, Windows 07,

Quickbooks, Timeslips, Tussman

Accounting Skills: General Ledger, Accounts Payable, Accounts

Receivable, Payroll, Bank Reconciliation, and Cash Handling

General Skills: Receptionist, multi-line phones, customer service,

data entry, dispatching, general office, and management

Employment History

Convergys Call Center June 2010 to

Current

Lubbock, TX

Customer Service Representative/ Tech Support for Digital Voice and

Internet

Listens attentively to customers' needs and concerns; demonstrating empathy

on every call

Meets customers' requirements through first contact resolution

Troubleshoots issues with Digital Voice Services and High Speed Internet

Processes payments

Team motivator and dedicated to Customer Service

The Home Depot January 2010 to

June 2010

Lubbock, TX

Customer Service/ Cashier

Greets and assists customers with any questions and concerns

Cashier for the Front End and Garden Center

Returns Desk Cashier; Process Credit Card Applications

Team motivator and dedicated to Customer Service

First Financial and Real Estate Services/Foundation Escrow

February 2008 to July 2009

San Diego, CA

Administrative Assistant

Assisted 4 Office Managers

Monitored in-bound loan/sales calls and inputted data into Excel

Spreadsheets

Accounts Payable; Audited Loan Files from 2003-2009

Processed Credit Reports for Loan Officers and Mangers

Performed Office duties including, faxing, mail, answering multiple phone

lines, customer service

Human Resource Duties: scheduled interviews, assisted with New Hire

Orientation, and New Hire desk set-ups

Moffitt & Associates/ CreditLink Corporation February 2007

to February 2008

San Diego, CA

Admin Assistant/ New Accounts Manager

Answered multiple phone lines and greeted clients

Processed Tenant Screenings and Credit Reports for clients; set up new

accounts

Accounts Payable for Moffitt Legal using the Tussman Program

Accounts Receivable for Moffitt Legal and CreditLink Corporation

Set up site inspections for Clients to complete their Credentialing

Process

Williams Lea (Allen Matkin, Leck, Gallory Law Firm) August

2005 to March 2006

San Diego, CA

Hospitality Hostess/ Copy Center

Set-up and refreshed all conference meetings

Arranged all Breakfasts and Luncheons

Worked as a Mail Room Clerk, distributing mail and all incoming faxes to

legal secretaries and attorneys

Submitted PDF's and worked with the copy machines to make sure that all

copy jobs were correct and on time

Provided any help that the attorneys, secretaries, and office assistants

needed at any time

Michael Courtright Accountancy Corp. September

2003 to June 2004

Santa Maria, CA

Office Manager

Answered incoming phone calls, scheduled appointments, greeted clients,

assisted accountants

Organized and assembled individual, fiduciary, and corporate tax returns

Organized and assembled financial statements and tax files

Managed accounts payable, accounts receivable, and bank reconciliation for

Barcellus Building Association

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