Customer Service Administrative Assistant

TAMIKE V. BROWN

**** *** ******** ****, ******* Park, GA 30349 . 678-***-**** . email-

abkv1h@r.postjobfree.com

PROFESSIONAL KNOWLEDGE, SKILLS, AND ABILITIES

. Proficient in Microsoft Windows XP Professional, Windows 7, Microsoft

Office & 2010, Office Outlook 2007, QuickBooks Premier Nonprofit

Edition 2009, JD Edwards, Peachtree Accounting, and AS400

. Data Entry / Typing (63 -65wpm)

. Excellent organizational and people relations Skills.

. Problem solving and analytical Skills.

. Detail orient, efficient, energetic, and Internet savvy.

. Strong customer service and communication skills.

. Leadership and management skills, train, and recruit on a regular

basis.

. Oversees, manages, and implement outreach programs for non-profit

organizations.

. Ability to handle multiple tasks in a fast paced environment with a

positive attitude.

. Ability to work in a team environment and as an individual to meet

company goals.

WORK EXPERIENCES

Central GA Technical College Foundation

Executive Administrative Assistant / Accounting / Marketing / Public

Relations - October 2008 - Current

. Perform all administrative duties in a timely and accurate manner

(memos, e-mails, letters, responses to requests and inquires

immediately),

. Manage daily financial activities including accounts payable, accounts

receivable, reconciliation, credit card payments, journal entries,

purchase orders, and prepare bank deposits.

. Prepare quarterly financial statements for board of trustees meeting,

and generate other financial reports requested by director.

. Process monthly invoices; create new accounts, and manage GL coding.

. Provide support for external auditors during quarterly reviews and

annual audit.

. Work independently and organize workload to comply with deadlines and

priorities.

. Participate in quarterly Board of Trustees meetings and prepare

minutes.

. Assist with organizing and attending special events held by the

Foundations.

. Assist students with getting approve for grants and scholarships.

. Answer incoming phone calls to the department and create responses

based on knowledge of department policies and procedures.

WCCI (Worldwide Non Profit Organization), College Park, GA

Accounts Payable Specialist III / September 2004 - October 2008

. Managed GL coding by entering and processing over 1000 invoices

monthly for payment.

. Verified receipt of materials or services and matched invoices,

shippers and other documentation necessary to process payment and

distribute checks according to established procedures.

. Calculated and verified amounts due on invoices.

. Validated and reconciled expenses made via corporate credit cards and

prepared payments to credit card companies.

. Utilized problem solving skills and process improvement to analyze and

resolve issues concerning discrepancies of invoices.

. Verified vendor statements and handled all correspondence involving

accounts payable. Assisted in resolution of complaints between vendor

and customer.

. Processed weekly aged payable report, account reconciliation, and year

end 1099.

. Conducted specialized research projects and respond to internal and

external inquires.

Home Depot SSC, Atlanta, GA

Revenue Accounting / July 2006 - September 2004

. Audited and managed thirty-eight (38) Home Depot sales reports from

each store to ensure the accuracy and timeliness of daily sales

revenue.

. Utilized problem solving and process improvement skills to analyze and

resolve issues, including tax issues.

. Researched and resolved online credit issues within a 24-hour time

frame.

. Provided customer service, research analysis, and accounting for 38

Home Depot stores in the northern region of the US.

. Analyzed financial documents to identify discrepancies.

. Maintained an open and positive line of communication with Home Depot

Stores.

. Successfully assisted with reducing lead-time during month-end close

process from four days to two days.

. Ensured accuracy of all data and reporting documents.

Hewlett Packard, Atlanta, GA

Accounts Receivable Specialist / August 1999 - July 2006

. Applied cash receipts, posted journal entries to the general ledger

and balanced cash and accounts receivable reports.

. Processed daily cash batches received via lockbox and post payments to

customer accounts.

. Processed wire transfers and credit card payments.

. Identified and reconciled short payments, over payments and

unauthorized deductions.

. Processed miscellaneous adjustments and write-offs.

. Balanced daily auto cash reports and lockbox deposits. Reconcile any

differences.

. Performed periodic account reconciliation's, corrections and filing.

. Identified and corrected cash applications errors.

. Reproduced copies of A/R documents (invoices, credit memos, proof of

deliveries, and check copies.)

. Conducted specialized research projects and responded to internal and

external inquires.

. Assisted with monthly and year-end close out procedures and records.

EDUCATION

DeVry University - Atlanta, GA - Bachelor of Science / Small Business

Management / June 2010

South Georgia Technical College - Americus, Georgia - Business

Administration / Accounting / June 1991

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