Angela Gaffner
Beaumont, TX ****1
*************@*****.***
CAREER OBJECTIVE
Organized and detail oriented professional with a demonstrated history of
performance and initiative in diverse and competitive environments.
Notary Public
PROFESSIONAL EXPERIENCE
SAFE STAFFING, Phoenix,
AZ 2007 - 2010
Partner
. Responsible for budgeting and forecasting and managing the Profit &
Loss statement.
. Reviewed financial statements, sales and activity reports and other
performance data to measure
productivity and ensure goals were achieved.
. Developed the annual expense budget and effectively managed costs on a
monthly basis.
. Responsible for the growth of the office.
CLP RESOURCES, Glendale,
AZ 2006 - 2007
Branch Manager
. Responsible for Branch operations, staff, and quality of service
provided to clients.
. Oversee recruitment processes for temporary and direct hire
candidates.
. Increased Branch revenue through new account sales and account
development.
. Reached weekly sales of $100,000; a goal that had not been met since
2003.
. Closed 40 new accounts in the past 4 months.
APPPLIED WORKFORCE SOLUTIONS, Phoenix, AZ 2002-2006
Selling Branch Manager
. Responsible for branch sales, operations and P & L management.
. Managed a staff of six employees ensuring clients and temporary
employees received the highest quality service.
. Solicited new accounts through cold calling, qualifying, needs
analysis, presentations and account penetration.
. Secured 32 new accounts including two on sites and three National
accounts in 18 months.
. Consistently increased client base, hourly bill rates and profit
margins; overall office revenue increased over 40% during my tenure.
CHECK MATE STAFFING, Phoenix, AZ
1998 - 2002
Area Manager
. Responsible for managing three offices in Phoenix, Mesa and Tempe.
. Worked closely with Branch Managers to increase sales, cultivate
business and maintain
customer satisfaction.
. Recruited, hired and trained Branch Managers, recruiters, and sales
professionals for three offices.
. Recruited and placed qualified CDL Drivers; All Endorsements, OTR.
. Increased overall revenue by 47% and gross margin by 68% for the three
offices.
. Actively participated in the sales process securing a total of 69 new
accounts.
. Provided guidance, motivation, and direction to operations staff
resulting in increased productivity and decreased turnover.
. Developed new operational procedures; planned and oversaw the
implementation.
. Assisted offices in Florida, Utah and California.
. Traveled 65% of the time.
. . SYSTEMS / SKILLS - Microsoft Word, Microsoft Excel, Microsoft
Outlook, TKO System, Gold Mine
EDUCATION and CERTIFICATIONS - AA, Business Administration, Glendale
Community College, Glendale, AZ
EXPERIENCE
Staffing Industry 14+ years
Management 12+ years (sales & operations)
P & L Management 12+ years
Sales 14+ years
Recruiting 14+ years
Customer Service 14+ years
STRENGTHS
* EEEEEEEE Proven track record increasing revenue, gross margin and
profit
* EEEEEEEE Passionate sales professional; experienced in leading a team
while driving sales as an individual contributor
* EEEEEEEE Excellent customer relationship skills
* EEEEEEEE Experience managing multiple locations/P & Ls
* EEEEEEEE Able to hire and retain top staffing industry talent
* EEEEEEEE Experience selling all facets