Customer Service Representative

Michelle Williams

***** *. ******** **. ***-***

Phoenix, AZ 85029

602-***-**** mobile #

602-***-**** home #

abkuw5@r.postjobfree.com

Objectives: Hard working individual with 10 years experience in Customer Service and more than 10

years in A/R, A/P, Payroll and other accounting functions. Knowledge of current software People person,

dependable and will give more than 100%.

Experience:

Always Best Care 03/10-08/10

Caregiver-Part-time

CPR Certification, TB Shot, Finger print Clearance

Professional Employment Solutions 10/09 - 1/10

Avesis

Customer Service Representative:

Took inbound calls from Providers and members on the government side who had Medicaid and

Medicare Dental and Vision insurance.

Safeway Corporate Call Center

Customer Service Representative:

Taking calls for two business lines answering customers questions to fit their needs.

Belcan Staffing, Adecco, Premiere Staffing 2008-2009

Belcan Temporary Staffing

Innotrac

Packed target store items in boxes to be shipped out to customers.

Adecco Temporary Staffing

DHL

Customs Customer Service

Outbound calls to customers to get additional information on getting their shipments released.

Premiere Temporary Staffing

Crossett Fruit & Vegetables

Quality control check on fruits and vegetables before shipping to stores.

Literature Fulfillment Services 2007-2008

Sub-Contractor/Self Employed

Machine Operator, Inkjet, Inserter, Meter, Hand stuffed mail in the evenings at home

Kentucky Unemployment 2006-2007

Collected Unemployment for 1 year from Literature Fulfillment Service

Literature Fulfillment Services 1997-2006

Customer Service Manager:

Managed and Nurtured 20 key accounts. Too Inbound & Outbound calls. Assesses client needs with

superior service to ensure long-term clients. Provided quotes for new jobs, oversee billing and inventory

Accounting Assistant:

Human Resource functions, along with processing of ADP & Paychex Payroll. Took Inbound &

Outbound calls for all Accounts Payables & Accounts Receivables, Invoiced all vendors and customers.

Computer Skills:

Microsoft Word Microsoft Excel

Powerpoint Quicken Books

SBT Software JD Edwards Software

ADP Payroll Paychex System Payroll

Education:

Simon Kenton High School Independence, KY

Major: Accounting and Business/Accounting Certificate

Brown Mackie College Phoenix Phoenix, AZ

Major: Health Care Administration (Associates in Healthcare Administration)

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