Customer Service High School

Profile Enthusiastic and hard-working. Prepared for any

task. Meticulous self-starter, reliable,

efficient, trustworthy, and a fast learner.

Excellent communication skills. Able to work on

own initiative or as part of a team. Get projects

done efficiently and in a timely manner.

Experience 11/16/09-5/25/10 DirecTV, Inc

Huntsville, AL

Customer Care Representative

Assist customer with account service and payment

questions

Interact with customers on a daily basis via phone

Demonstrate professional communication skills

including dealing with irate customers

Excellent computer skills to include Microsoft

Office Package

Troubleshooting

Problem-solving

4/2008-9/2009 West Corporation

Huntsville, AL

Customer Care Representative

Assist customer with account service and payment

questions

Interact with customers on a daily basis via phone

Demonstrate professional communication skills

including dealing with irate customers

Excellent computer skills to include Microsoft

Office Package

Troubleshooting

Problem-solving

5/2007-4/2008 Huntsville Hospital

Huntsville, AL

Central Processing Tech- Clinical Lab

Provide support to the lab by receiving and

processing requisitions and specimens.

Enter lab test data, patient's insurance and

biblical information into the computer's CIS

system.

Respond to phone requests and assist in correct

ordering of tests.

11/2006-5/2007 Burlington Coat Factory

Huntsville, AL

Sales Associate

Ensure that each customer receives outstanding

service by providing a friendly environment, which

includes greeting and acknowledging every customer,

maintaining solid product knowledge and all other

aspects of customer service.

Education 8/2002-8/2006 S. R. Butler High School

Huntsville, AL

Advanced Diploma, received Cosmetology honors

Graduated May 2006

1/2007-present Calhoun Community

College Decatur, AL

Pursuing studies in health care field

3.0 GPA (general studies)

References Available upon request

Contact this candidate