Customer Service Sales
Resume:
Keyshania Smith
Shreveport, LA 71118
Phone: 318-***-****
***********@*****.***
Education
Northwestern State University Natchitoches, LA 71457
B.S., Health and Exercise Science August 2004- December 2008
C.E Byrd Math and Science Magnet High School, Shreveport, LA
Graduate May 2003
Skills and Certifications
Certified Telemetry Technician
CPR certification
The ability to type 50 words per minute
3 years of experience working in diverse retail sales and customer service
environments.
Maintain excellent customer service skills and a proven record as a top
sales performer.
Spanish/English translation of technical and non-technical materials
Experienced working in retail, fitness and health environments.
Knowledgeable of exercise equipment and maintenance and fitness assessments
Hardworking, energetic, and reliable; recognized for assuming additional
responsibilities.
Excellent problem solver with strong sales analysis and reporting skills.
Outstanding communication team and leadership skills
Experience
Willis Knighton Medical Center
Shreveport, LA April 2010- present
Responsible for providing the nurses and physicians with precise cardiac
rhythms.
Transported telemetry equipment and supplies
Monitored and organized telemetry strips for medical charts.
Documented cardiac rhythms on an hourly basis
Applied electrodes to patients and placement of the telemetry machines.
Checked on patients and corrected any problems that may cause unreadable
rhythms
Organized and filed data for medical history
Cleaned equipment, organized telemetry monitors
Office Depot
Shreveport, LA November 2009- April 2010
Customer Service Specialist
Organized and filed orders for companies in the Direct Print and Ship
department
Prepared packages to be sent to UPS
Created personal stamps, invoices and documents
Kept area organized and equipment updated and ready for assignments
Assisted customers with the machines on individual jobs.
Radio Shack
Shreveport, LA October 2007- August 2009
Sales associate trained to assist customers with cellular sales and
customer service.
Provided customer care with Dish Network and Sirus Satellite sales and
services
Achieved status as the number one sales associate in a region comprised of
18 stores with top sales in dollar per hour and number of tickets.
Interface with vendors concerning pricing, availability, damaged product,
buy-backs, and special orders.
Organized and managed weekly sales displays
Experienced in meeting a daily and monthly sales quota
Willis Knighton Wellness Center (internship)
Shreveport, LA August 2008- November 2008
Assisted with daily blood pressure checks, cardiac rehab station set up,
and stress testing
Assisted with the water aerobics instructors with classes and equipment
Checked members into the wellness center daily and set up membership fees
and document monthly payments
Cleaned equipment, organized fitness floor and pool area
Faxed Physician referrals and membership information
Updated monthly aerobic schedules and made sure that all membership
documents were certified
Showed clients how to use exercise machines and free weights properly
Supervised clients to make sure that they are exercising safely and
effectively
Overton Brooks Medical Center Physical Therapy Department (internship)
Shreveport, LA June 2007- August 2007
Assisted the Physical Therapists with patient care and treatment by
preparing wound care cleansing solutions, gathering all medical supplies,
instruments and medications
Checked temperature on Hydro coolant Machines, documented and adjusted them
daily
Prepared and sanitized examination areas and disposed of all hazardous
waste and soiled materials
Printed exercise documents for patients and assisted them with any other
information
T.J. Maxx
Shreveport, LA April 2006- August 2006
Sold designer clothing
Managed cashiering activities in areas of purchasing, returns, and
exchanges, and enforced store policies of the layaway department.
Kept sales floor fully stocked
Maintained daily price checks and sale items
Computer Skills
Excel, PowerPoint; POS system
Certified Microsoft Office Specialist (2005 - Present)
Contact this candidate