Customer Service Representative
Resume:
Donna Minkley
Paddock Lake, WI **168
abkutm@r.postjobfree.com
Education:
BA, Geography-Environmental Concentration
University of Wisconsin-Parkside
May 2005, Magna Cum Laude
• Outstanding Graduate award, May 2005
• Academic Achievement Award in Geography, May 2004
• Mabel B. Duncan Memorial Scholarship recipient, 2002, 2004
Experience:
Special Events Assistant
University of Wisconsin-Parkside, University Activities
September 2009-August 2010 LTE
• Managed two programs Arts Alive! and Mini Courses
• Mini Courses: Recruited and retained instructors; prepared and executed course offerings from
call for proposals to catalog publication; coordinated comprehensive marketing plan; provided
daily communication with instructors, facilities and ticket management; processed contracts,
reimbursements and payroll forms; reserved facilities; built community outreach; and
coordinated post-course evaluation with both participants and instructors
• Arts Alive!: Managed and coordinated program plans for the 2009-2010 season; evaluated and
selected acts for the 2010-2011 Arts Alive! Season; negotiated contracts; prepared grant
applications; coordinated scheduling, technical needs, rehearsal time and theatre use with the
theatre manager and technical staff; hosted professional entertainers; coordinated artists catering,
hotel, and transportation; manage front of theatre at performances with a student and volunteer
staff; produced a comprehensive marketing and promotion plan; coordinated a volunteer
advisory board for feedback and season selection; and processed payments and contracts
Water Management Specialist
Wisconsin Department of Natural Resources
March 2006 – September 2009 LTE Part-time
• Issue permits for control of nuisance aquatic plants, supervise herbicide applications, educate
riparian owners about limnology and the aquatic plant community, recognize and protect native
aquatic plants, administer NR107 and NR109
• Maintain files and APM Database, calibrate and utilize Datasonde and Surveyor, operate flow
meter, conduct fish survey, certified in boater safety, CPR and first aid,
• Summer 2009 coordinated the Clean Boats Clean Waters program with Dept of Workforce
Development supervising and mentoring at risk youth during their summer job, scheduling,
evaluation, training
• Summer 2008 lead the Big Muskego Lake aquatic plant survey using 2 different protocols, data
collection, species id, training
Customer Service Representative
Wisconsin Department of Natural Resources
September 2005 – August 2010 LTE Part-time
• Provide customer assistance with interpretation of rules and regulations regarding hunting,
fishing, trapping, boating and recreational vehicle use on public and private property, sell licenses
and permits related to aforementioned activities, complete registrations for recreational vehicles
• Operate several DNR specific computer programs related to customer service, explain DNR
education program availability, post and distribute mail, maintain publications, general office
duties, route calls to appropriate DNR staff members
• Work special events such as Wisconsin State Fair and Sports Show
Donna Minkley
6404 244th Ave
Paddock Lake, WI 53168
abkutm@r.postjobfree.com
Association of Non-Traditional Students in Higher Education
Vice President
Serving on the board of directors since 2004
• Scholarship Officer: marketed and awarded annual scholarships, developed application process
• Vice President: fundraising, conference planning, board member development and recruiting, co-
author ANTSHE Institutional Survey, exhibitor at National Academic Advising Association
(NACADA)
President: Parkside Adult Student Alliance
August 2003 – May 2005
• Coordinated and organized recurring campus events such as Family Weekend, Dinner and Dialog
annual dinner with faculty and staff, PASA’s Den Night, and Stress Awareness Week
• Provided mentoring and peer support, ran executive and general meetings, prepared and presented
annual budget, addressed office related issues, recruited and retained members, supervised and
trained executive board members
• Lobbied the university administration on behalf of non-traditional students for a specialized
advisor, more night classes, and non-traditional specific catalog and web pages
Related Experience:
• Family Weekend planning committee which included contracting, space coordination,
promotion, idea generation, event set up and supervision of volunteers
• Chancellor’s Leadership Institute 2003 & 2004 represented Parkside at conference with
other student leaders
• Obtained a student leader certification at the National Conference on Student Leadership,
August 2004
• Served on the UW-Parkside delegation to the National Association for Campus Activities
regional conference to select campus entertainment for the upcoming year, April 2004
• Served on an interview team evaluating potential campus student leaders in a group
situation as well as professionally with the DNR
• Student leadership transcript available upon request
Related Academic Experience
• Research Assistant in Dr. Joy Wolf’s Oak Savannah Project responsibilities included:
extensive library research work, soil lab set up and preparation, dendrocronology sample
preparation and plotting, field work included laying transect lines, species identification,
prepared herbarium sample catalog
• Supplemental Instructor in Physical Geography facilitated a study group, prepared study
guides, tutoring, developed pneumonic devices to aid students with exams
Donna Minkley
6404 244th Ave
Paddock Lake, WI 53168
abkutm@r.postjobfree.com
References:
• •
Stephanie Sirovatka-Marshall Susan Cook
Interim Director, Parkside Student Section Chief for Business and Outreach
Center Department of Natural Resources
University of Wisconsin-Parkside 101 S Webster
900 Wood Road Madison, WI 53703
Kenosha, WI 53141 608-***-****
• Dr. Joy Wolf
• Craig Helker Professor of Biogeography
Water Resources Biologist University of Wisconsin-Parkside
Department of Natural Resources 900 Wood Road
9531 Rayne Road, Suite 4 Kenosha, WI 53141
Sturtevant WI 53177 262-***-****
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