Customer Service Data Entry
Resume:
Nichole Shick
Worthington, OH 43085
***************@*****.***
Objective
Seeking employment with an established organization who encourage advancement of employees and
maximize related skills for the benefit and success of the company.
Skills
Microsoft Office…Microsoft Outlook…Access…Windows…Organization…Customer Service…Time
Management…Communication…Adaptability…Problem Solving
Experience
American Red Cross May 2008 present
Hospital Services Technician II
Roles and responsibilities
Receive routine orders for a variety of blood and pharmaceutical products and transfusion related
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supplies.
Assist hospital personnel with inventory alternatives when requested products are unavailable
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within established guidelines and procedures that assist the customers and the patient.
Perform data entry and operate the computer programs associated with component production,
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labeling, storage, and shipping.
Rotate inventory of remote and primary facilities to ensure adequate supplies of products for the
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needs of customers.
Monitor temperatures for blood products in refrigeration units to maintain temperatures consistent
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with internal and external regulatory requirements.
Perform the quarantine and disposition of unacceptable products/samples.
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Conduct automated and manual investigations of records to identify product dispositions to
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support recalls and retro testing.
Perform radiation of blood products and maintain related records and equipment.
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Provide customer service to clients.
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Select and pack blood products for distribution. May perform duties of Hospital Service Courier or
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duties of Inventory Assistant as required.
Participate in training of staff.
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Target Nov. 2006 Apr. 2008
Associate
Reset isles and merchandising new product
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Maintain an awareness of all promotions and advertisements
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Maintain contact with all clients in the market area to ensure high levels of Client Satisfaction
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Ensures that each customer receives outstanding service by providing a friendly environment,
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which includes greeting and acknowledging every customer, maintaining solid product knowledge,
and all other aspects of customer service
Abercrombie and Fitch May 2004 Oct. 2006
Warehousing Associate
Inventory Control
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Unloaded trailers of product
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Packed Daily Merchandise
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Subway Apr. 1999 May 2004
Associate
Ran Cash Register
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Prepared Menu Items
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Inventory Control
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Education
Ohio State University (2001 2005)
Kenton Senior High (1998 2001)
References available upon request
Contact this candidate