Customer Service Sales

CURRICULUM VITAE

Mounia Gaston

**** ******* **

Fort Meade, MD 20755

abkuqw@r.postjobfree.com

Cell: 210-***-****

TX DL #01117800

Over 9years in various areas of telecommunications and customer service and Technical support.

Communicating with different languages (Arabic, French)

Experience:

- CGI Technology: 07/072008 – 05/28/2010

Create comprehensive and detailed tickets documenting client issues. Deals with internal and

external customers at all levels via telephone and email, to ensure successful communication via

actively listening and probing questions.

Assist clients, resolving client side issues, Maintain excellent phone/email/line chat rapport with

customers while gathering concise information and limiting overall call time. Maintain knowledge of all

proprietary tools and systems to ensure proper handling of customer issues.

Maintain knowledge of all proprietary tools and systems to ensure proper handling of customer issues.

Assist clients with technical tasks such as resetting passwords using active directory and exchange.

Trouble shooting customers issue using remote connection like Dameware, PCAnywhere and VNC . As a

French translator, I helped Canadian customers with their issues with computers.

- West Corporation: 05/07/2007 - 03/31/2008

As a French agent in the recall line group, I provide customer services. The position involves

responsibility to take different calls including obtaining, entering and verifying requested

information. As well as answering basic call questions and resolving basic issues.

- Deli and Bakery Services at LAFB Commissary: 10/28/2003-03/15/2006

.Customer service: provide customers with accurate price information

.Cashier: cash handling

-Air Force Exchange Services: 09/28/2002- 09/18/2003

Worked as a retail store in the sales and services, Provide customer services as well as problem

resolving and gave accurate price information to customer.

-Navy Marine Corps Relief Society: 03/25/2000-09/30/2001

As a volunteer for more than a year I was helping military families in financial difficulties.

-Superior School of Technology: 1995-1997

Worked as teacher’s aide Responsibilities such as:

Maintain and lead the students in planned recreational actions and behavioral programs,

Participated in grade level curriculum and team meetings, Have also given guidance and

assistance to students, in times of difficulties in subjects ( Arabic, Math )

The same years I worked as volunteer in an adult school helping them learning how to read and write the

Arabic alphabet. Have a creative attitude and thus have adapted various new learning techniques which

made the class interesting for students.

Education:

Sidi Mohammed Ben Abdllah University, Fez, Morocco: 1995-1997

Major: Math and physics

Minor: English

Languages:

Arabic: Native Language

French: Second language.

English: Fluent in both speaking and writing

Skills:

-Phone skills: ability to operate multi-lines

-Cash handling

-Computer skills: Excel. Word, Siebel, Windows, Internet network, Microsoft office

-Excellent attendance record

-Sitting for extended periods of time

Objective

Seeking a challenging and responsible position to use my abilities and experience and I also have

acquisition for learning and developing new skills.

Contact this candidate