Jessica Fields

**** * **** ***** #**

Omaha, NE *8127

abkuqo@r.postjobfree.com Home: 402-***-****

Cell: 402-***-****

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Experience

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Hewlett-Packard Corp, Omaha, NE

2004 - 2010

Credit Analyst II (2006-2009)

Managed an account receivables portfolio ranging from $10M -$ 17M and

consisting of HP's public sector, corporate, and reseller business

partners in the U.S. within a specified alpha range

Collections of open and past due receivables

Reviewed credit lines and made recommendations based upon payment

velocity

Identified "at risk" customers and engaged key contacts to resolve AR

issues

Identified, negotiated, and implemented payment solutions to allow for

remediation and resolution of internal/external inhibitors to payment

per contracted terms, through dispute resolution, root cause analysis,

and process improvements

Reported business results across multiple business sectors and

documented action plans for deviations against established metrics

Reconciled and validated GL balances in compliance with GAAP

Reviewed, approved, and compiled supporting documentation for bad debt

recommendations made by team members prior to submission to default

division

Assisted with internal audits

Hewlett-Packard Corp, Sales Support Specialist (2004-2006)

Sole point-of-contact for post-sales order management and resolution of

customer issues as within assigned corporate accounts

Order entry

Resolution of post sales issues and inquiries

Facilitated product returns, price adjustments, credits

Fostered client relationship to insure customer retention

Troubleshooting technical issues on B2B sites and @ HP.com site

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Lancer Label, Omaha, NE

2000 - 2001

Customer Service Representative

Provided customer support in a call center environment

Generated price quotes for prospective and existing buyers

Responded to product-related inquiries

Placed orders per customers' specifications

Made recommendations on customizations and offered product upgrades

Provided post-sales customer support

Performed various general office duties

Assisting customer company webpage navigation

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Education

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Colorado Technical University

Paralegal Studies

Expected graduation date 8/9/2011

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Skills

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Proficient in MS Office Pro current and later versions

Lotus Notes

AS400(Enterprise, Vista, Genesys), SAP, Oracle, Peoplesoft, Filenet,

GetPaid

Experience in utilizing various web-based applications

General office/Administrative

Data entry

Typing 75wpm

Completed several Harvard-mentored career enhancing courses furnished

to HP employees

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Additional Experience

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Assist my significant other on a voluntary basis with administrative

duties for pro-bono legal work he takes on.

Functioned in a variety of administrative office positions as a

temporary employee between the years of 1997-2000, which included

companies such as Mutual of Omaha, Werner Enterprises and

Ameritrade, amongst several others.

(2009 )While performing on-call administrative duties for Hugo Centeno,

the proprietor of Juniors Tires & Auto and California Tires in Omaha,

Ne, I automated what was a once manual back office system of invoicing,

customer files, bookkeeping, employee records, filing and timekeeping

by creating a Microsoft Access Database. This allowed for more

efficient management of day-to-day

business operations.

*References furnished upon request

Contact this candidate