Customer Service Manager
Resume:
*** ******** ****** ****, ********, MS *****
*****************@*****.***
Objective To work in challenging office environment utilizing
my people skills and results-orientated
personality.
Experience Bookkeeper
2006-2010 Pierce Contracting Company, Columbia,
MS
Accounts receivable and accounts payable
Accounts receivable using AIA documentation,
percentage of completion method
Bank reconciliations and general journal entries
Maintain state and federal licensing documentation
Maintain payroll files
Prepare certified payroll
General office duties
Assistant Manager
2005-2006 Kirkland's, Hattiesburg, MS
Assisted with new store setup during Holiday season
Opened and closed store per store procedures
Counted cash and prepared cash registers
Supervised up to 5 employees
Maintained stock and store cleanliness
Greeted and assisted customers, providing excellent
customer service
Secretary
1996-2005 WFFF Radio Station, Columbia, MS
Utilized industry software program to prepare daily
schedule for commercials and special programming
Assisted customers with rate and scheduling
information
Assisted with weekly payroll and month-end billing
operations
Maintained superior customer service in highly
visible front office
Operated radio sound board as announcer and
provided voice for radio commercials
General office duties
Manager
1989-1996 and beyond Household, Jackson, MS and
Columbia, MS
Volunteered with school and church activities
Organized fund raisers, including concession stand
for athletic team
Volunteered and sold advertising for Pine Belt
Ballet
Loan Documentation Secretary
1988-1989 Deposit Guaranty National Bank,
Columbus, MS
Checked bank loans for proper documentation
Prepared daily loan reports
Assisted customers with loan information
Attended weekly loan committee meetings
Loan Review Assistant/Student Loan Coordinator
1984-1986 National Bank of Commerce,
Starkville, MS
Assisted with internal bank loan reviews by
examining loan documents and records for proper
documentation
Managed all paperwork for government student loans,
with a total loan portfolio of up to 1.2 million
Financial Services Representative
1982-1984 Great Southern National Bank,
Jackson, MS
Assisted customers with checking, savings, and cash
management accounts
Originated wire transfers through Federal Reserve
Bank
Made monthly sales calls to customers eligible for
bank repurchase agreements
Education Bachelor of Science of Business Administration,
Accounting 1982
Mississippi College, Clinton, MS
3.30GPA
Computer Skills
Microsoft Outlook
Internet Explorer
Microsoft Word
Microsoft Publisher
Construction Management Toolbox
Quickbooks
Microsoft Excel (Intermediate Level)
References References are available on request.
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