Customer Service Data Entry

Objective

To obtain a Customer Service position in a company where my experience will

promote excellent services and that my services would promote great

customer service throughout the company.

Education

Parkway Central High- Chesterfield. MO

General Education/Accounting

Graduated May 1999

Remington College- Memphis Campus, Memphis, TN

Received Medical Assisting diploma

Graduated: November 2008

University Of Phoenix- Memphis Campus, Memphis, TN

May 2009- current

Bachelor Science and Health Admin.

Profile

Motivated, personable business professional with a medical assistance

diploma, successful 7-year track record of excellent customer service with

providing a positive attitude to help growth in a company. . Diplomatic and

tactful with professionals and non-professionals at all levels. Accustomed

to handling sensitive, confidential records, problem solving. Flexible and

versatile - able to maintain a sense of humor under pressure. Poised and

competent with demonstrated ability to easily transcend cultural

differences. Thrive in deadline-driven environments. Excellent team-

building skills.

CLINICAL SKILLS:

* Patient Assessment Skills

* Basic Lab Procedures

* Drug Administration

* Venipuncture Skills

* Specimen Collection

* Pap Smear Preparation

Skills Summary

Microsoft Office 2007 Data Entry Patient Assessment Skills

Insurance filing and Customer Service Aseptic Techniques

coding Scheduling Front-Office Operations

Lotus switchboard (75+) Clinical Skills Professional Presentations

General Office Skills

EXPERIENCE:

ALSAC St. Jude

Volunteer Service Rep Present

Duties Includes: placing outgoing calls to potential coordinators to

recruit them into fundraising events to help raise money for children with

cancer.

Memphis Children Clinic, Memphis, TN

Oct 2008 -Nov2008

Completed 160 hours of Externship Duties included: Capillaries Stick, CBC

Test, Urinalysis Test and Culture, Throat culture, Strep and Flu test,

Triage patients, basic assessments, fill out lab forms, assist doctor on

circumcision, HCG test, Assist on injection of medication.

Abxaire, Memphis, TN

2007- 2008

Package Handler

Duties includes: Load and unload trucks, scan packages, sort express mail

for residential / business

Office Team Temporary Service, St. Louis, Mo / Memphis, TN

2007-2007

General Clerical/ Account Receivables/ Call center

Duties included: General front office duties, build spreadsheets for credit

card billing and usage, input daily fuel usage, Account Receivable /

Payable, inbound call center for customer billing

Convergys, St.Louis, MO 2003-2006

Customer Service Expert

Duties included: Taking inbound call to port in and port out cellular phone

numbers to different cellular companies. Close account in billing system.

Help train incoming classes.

Medigys, St. Louis, MO

2003-2007

Office Manger

Duties Included: General front office duties, payroll, customer service,

billing, build spreadsheet.

Property Data, St. Louis, MO 2000-2002

St. Louis County Court Clerk

Duties Included: Copy all court documents requested by lawyers or title

companies. Documents included: divorce decree, bankrupts, condemnation

suits, child support record, etc. Make sure all documents were received in

a 12-24hours time frame, other general office duties.

NDCe Commerce (MasterCard Inter) 1999-2001

Customer Service Rep

Duties included: Take inbound calls for credit card terminals merchants.

Work as a Data entry department assistant with full responsibility for the

fax department with an average of 4500 faxes per month. Interact with all

levels of personnel, tracked fax transmittal information and emails

prepared a monthly report in excel

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