Customer Service Administrative Assistant

Michael R. Baran

*** ******** **. ( Huntsville AL 35801 ( 256-***-**** ( 256-***-****

cell ( abkup3@r.postjobfree.com

Objective

My objective is to seek a challenging position with a growth oriented

company, which will allow further utilization of my skills and the

ability to acquire new skills. Position seeking would allow for the

transformation of demonstrated organization, communication, and project

management skills proven by over 24 years of diverse experience in both

the Federal Government and Private Sector into a challenging opportunity.

Profile

Motivated, personable professional with excellent organizational and

communication skills. Carry out daily office function consisting of

travel management; meeting planning; office communications include the

scheduling and coordination of Video Teleconferencing (VTC); general

correspondence; miscellaneous project requests; time card assistance; and

office supply management. Developed reports, templates, and spreadsheets

to increase accuracy of data, productivity, and efficiency.

Security Clearance

Hold DoD Secret Clearance.

Skills Summary

Organization Travel management Time Card Assistance

Communication Computer in Microsoft Template Generation

VTC Coordination Applications Written Correspondence

Report Preparation Customer Service Office supply

Scheduling management

Education

Associates Degree in Business Administration, Strayer University - March

2009; GPA 3.769/4.0

Bachelor's Degree in Business Administration, Strayer University -

Graduation expected in 2011, GPA 3.603/4.0

Diploma: Business Management, Stratford Career Institute - 2003

Certificate: Solinet Training for Interlibrary Loan Users - 1998

Certificate: Quality Leaders Course, Clovis Community College - 1994

Professional Experience

LogiCore, Huntsville, AL

May 2010 to Present

Support Headquarters office in their administrative needs, reporting to

the Office Administrator. This list is not intended to be all inclusive.

Purchase and maintain office, copier, printer, bathroom supplies. Fill

out appropriate expense reports. Maintain Teleconferencing equipment,

reserve the conference room and host reservations. Keep eye on.

"Conference Room Calendar" for conflicts or meetings not notified of

occurring. Maintain order and cleanliness of conference room, supply and

kitchen area. Maintain printers and appropriate supplies. Provide

primary back-up to receptionist. Assist in controlling the entry to the

front lobby area for security reasons. Answer questions that arise and

provide guidance. Maintain appropriate level of snacks and paper

supplies for the kitchen and meeting events. Ensure a variety of healthy

items. Provide administrative assistance to management team as needed.

Provide assistance to Executive Assistant as needed. Print, bind and

maintain files for briefings. Ensure integrity of format and consistency

of updated information. Recommend presentation improvements in line with

corporate branding guide. Provide back-up technology support; change

back-up tapes upon request, set-up work areas for new or moved employees,

perform upgrades as directed. Public Relations / Community Involvement;

Attend events to Represent LogiCore, Suggest events to sponsor or have

Management attend, Assist in arrangements for events. Register

management team and others for conferences, meetings etc. Purchase

customer and employee gift items as requested. Arrange for catered

luncheon and dinner meetings or events. Serve as event coordinator

Laid Off

October 2009 to May 2010

SAIC Corporation, Huntsville AL

August 2006 to October 2009

VTC Coordinator/Administrative Assistant: Lead VTC coordinator whose

responsibilities include scheduling and maintaining the daily calendar

for the VTC and Conference rooms. Work in a team environment to operate

all video teleconference systems and facility operations. I was

responsible for training personnel on the use and operation of VTC

systems. Provide pre-conference testing and setup for video

teleconferences and/or meetings. Troubleshoot Video Teleconference

network issues (Routers, Xtron Tandberg and Polycom systems). Utilize

scheduling software to ensure proper coordination of users, participants,

schedulers and facilitators to ensure uninterrupted and trouble-free

transmission of conferences. Connect systems to Local Area Network (LAN)

or ISDN network. Ensures live television conferences and conference room

audiovisual satisfies user requirements and supervises the transmission

as required. Plans/coordinates/directs all aspects of the video

teleconference. Plans presentation format to maximize the use of

scheduled conference time, based on analysis of users, conference agenda.

Collects/compiles/maintains local facility data to produce system

reports on utilization/system performance/maintenance. Prepares the VTC

facility for conferences. Tests facility equipment and sets up rooms to

accommodate special user needs. Provides equipment operations service

during conferences. Monitors equipment performance of videoconferences.

Determines users' visual aid requirements and ensures that they are

produced to the proper format and aspect ratio for conference room and

live television transmission. Scheduling of teleconferences. Support

and assist multiple managers with daily communications tasks, including

general inquiries concerning department functions. Other

responsibilities include assisting in time card management; coordinating

travel; generating expense reports; maintaining files in an organized

manner; ensuring office supply needs are maintained; support event

planning execution Prepare for and execute key Program level staff,

planning and coordination meetings.. Provide collateral materials for

events such as invitations, programs, itineraries, agendas, read-ahead

materials, table tents, and distinguished visitor packages. Additional

duties include submitting and following to closure problem reports to IT,

and facilities and maintenance. Position requires flexibility and

adaptation to support a highly changing environment. Prepares and

maintains Administrative Assistant procedures. Maintains training

curriculum and provides training to back-up personnel Advises

supervisor of any issues to ensure excellent customer service Assist

with in- and out-processing of all organization personnel as required.

COLSA Corporation, Huntsville, AL May 2001 to

August 2006

Administrative Assistant IV: Prepared reports for departments. Answered

multi-line phone and responded to general inquiries concerning department

functions. Maintains calendar; schedule appointments, meetings,

conferences rooms, and video telecons. Responsible for verifying

security clearances of those attending meetings. Loaded briefings and

charts and had them ready to go at the start of the scheduled meeting.

Made travel arrangements for all personnel using Travel Inc. Filed

travel reimbursement and tracked them through Accounts Payable.

Additionally, tracked Staff Calls, created position announcements, and

tracked status of positions. Work with budget information like PSR's and

loading them into a spreadsheet, printing them out, giving them to the

appropriate people and once they are done with them making sure they are

filed in appropriate notebooks. Tracking Staff Calls that are received

and creating position announcements for each position that comes out,

tracking the status of each position, seeing who has applied for that

position

Lockheed Martin, Huntsville, Alabama: April 1999

to May 2001

Data Entry Clerk: Down-loaded information from the computer system at

Kennedy Space Center (KSC), using thee Automated Support Requirements

System (ASRS). Made updates to the PRD computer. Trained others using

the PRD computer system. Setting up and using matrixes to track launch

information for the Shuttle. Scheduled meetings, updated matrix's and

maintained the staff Calendar so I knew where everyone was at any given

moment. Sent out messages for different meetings and ensured the

necessary staff was notified. Setting up and using matrixes to track

launch information for the Shuttle.

Civil Service Experience November 1986

to April 1999

Library Technician, Circulation/Interlibrary Loan: Basic circulation

desk duties include online procedures, using scanning devices on barcodes

in books, proper shelving of books /periodicals, locating lost books,

registering patrons on the computer.

Supply Clerk, Stock Control: Monitored all requisition for supply and

equipment, processed status listing, reviewed requisition exception

codes, reviewed and interpreted new and/or change in supply procedures,

monitored off-line register, and monitored delinquent and rejected

documents.

Operations Clerk: Child Development Center, enrolled patrons, verified

child's paperwork was current, received and confirmed reservations by

telephone, prepared daily/consolidated reports, assisted with

administration of the center by inventorying.

Medical Clerk (Office Automation): Performed administrative duties;

received calls, greeted visitors, scheduled appointments, keep

appointment logs, prepared medical reports, correspondence, maintained

branch library, maintained file plan, pulled medical records. Made sure

the proper paperwork was in the appropriate place prior to the patient's

appointment. If not, went to the appropriate offices and retrieved the

paperwork. Re-file medical records in flight medicine when there were

busy. Compiled statistics for monthly meeting. Used Enable OA to

develop and set up templates for forms used on the computer, to

facilitate data entry and printing. Instructed other personnel in using

the templates to reduce and repetitiveness. Worked on Z-248. Became

proficient in Microsoft Word, and how to transcribe data from a tape

recorder.

Office Automation: Performed administrative duties; received calls,

greeted visitors, scheduled appointments, keep appointment logs, prepared

medical reports, correspondence, maintained branch library, maintained

file plan, pulled medical records, established/maintained project

deadlines, and posted regulations, made up briefing slides.

Data Transcriber, reviewed books, marked mistakes, input corrections into

the computer using Peachtext and verified with computer print-out.

Military Experience - Air Force March 84

to December 85

Administrative Specialist: Received calls, greeted visitors,

composed/type correspondence, established and maintained deadlines,

typing EPR's and OER's, maintained file plans, scheduled meetings, order

and posted regulations, took care of disposing classified material and

any documents that were classified making sure they had the proper

markings and also putting them in locked classified safes or storage

units. Sometimes making sure the building was locked and signing off on

Security Inspections forms. Making sure classified was put away when

they were done and if not go find it and put it away until they need it

again, not leaving it out in the open were somebody could come by and

take it.

Prior employment available upon request.

Contact this candidate