Customer Service Sales

Adzowa E. Anifrani

**** ******* **** **** ******,UT 84088

Telephone: 402-***-****

E-mail: ****.********@*****.***

OBJECTIVE: Seeking a position I can utilize my skills

EXPERIENCE

Convergys Salt Lake City, UT

Census Interviewer April 2010 -

August 2010

. Take inbound calls to clarify U.S. Census information.

. Make outbound calls to gather U.S. Census information

. Skill in dealing with difficult persons/situations

Developmental Services of Nebraska

Omaha, NE

Direct Support Professional

2007 to February 2010

Reason for leaving: Relocation

to Utah.

. Assist and support people with disabilities (adolescents and

adults)

. Teach life skills and provide daily support

. Counseling and behavior management

. Medication administration

. Run daily report of activities and provide updates to management

First Data Corporation Omaha,

NE

Zip Sort Operator November 2006 to

July 2007

Reason for leaving: Full time

work option

. Operated and sorted incoming and outgoing mails

. Visually inspected mails and packages to ensure correctness

. Prepared mails and other products for shipment to customers

. Assisted with various warehouse and production projects

Kum & Go Omaha, NE

Sales Associate

February 2005 to June 2007

. Assisted customers with their needs

. Provided excellent customer service

. Ensured the store ran smoothly

. Handled customers' calls and outbound calls to store suppliers

EDUCATION

Metropolitan Community College

Omaha, NE

Bachelor of Science Degree, Psychology (In progress)

University of Lome

Togo, West Africa

Associate of Art, Business Administration

June 2004

Related Coursework

( English Reading & Writing ( Communications

( Sociology ( Algebra and Calculus

( Psychology ( Social Work

( Economics ( Customer

Service/Receptionist

Summary of Skills and Abilities

. Bilingual (French & English)

. Customer Services, Clerical Skills & Office skills

. Excellent communication skills ( oral & written )

. Working knowledge of computer applications

. Ability to work in a team environment and with people

. Ability to work under pressure and stay organized

. Ability to perform duties with limited supervision

. Flexible, organized, and energized

Contact this candidate