Customer Service Representative
Resume:
Umekia S. Coleman
Shreveport, LA 71118
*******@*****.***
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Education
Associates of Science Degree, Business Administration, January 2010
Remington College, Shreveport, LA
GPA 3.5, Perfect Attendance Award
Dialysis Technician Certificate, May 2003
Southern University, Shreveport, LA
PC Skills Microsoft Word, Excel, Access, PowerPoint
Relevant Coursework
. Customer Service
. Professional Communication
. File Management
. Accounting
. Finance
. QuickBooks
. Payroll
. Negotiations
. Business Law and Ethics
Experience
Production Associate
Global Investments, Shreveport, LA 01/2008 -
08/2009
Disassemble cable boxes, computer servers, copiers and all other
electronics
Customer Service Representative
Easy Money Payday Loans, Shreveport, LA 07/2007-
01/2008
Provided information in response to loan services and product inquiries.
Handled and resolved customer complaints.
Manager
Moe's Southwest Grill, Shreveport, LA 02/2006-
07/2007
Supervised workers engaged in preparing and serving food. Prepared work
schedules, performed inventory, ordered supplies. Prepped, delivered and
set- up for catering orders. Hired and trained new employees.
Cage Cashier
Sam's Town Casino, Shreveport, LA 04/2003-
04/2005
Conducted financial transactions in a gaming establishment and reconciled
daily summaries of transactions. Accepted credit applications and verified
credit references to provide check- cashing authorization and establish
house credit accounts. Sold gaming chips, tokens and tickets to patrons.
Converted gaming chips, tokens, and tickets to currency upon request.
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