Quality Management

Mr. Johnathan Collins

205-***-**** / **************@*****.***

Core Strengths

- Professionalism

- Critical Thinker / Information Analysis

- Continuous Improvement

- Process Development and Improvement

- Team Building/Training

-Reporting Research Results

- Internal Auditing

- Blueprints/Part Drawings

- Procurement /SAP

- Communication / Management

- Poka Yoke

- Quality Control/CMM operation

- Production Reporting

- Excel/Microsoft Professional

- Material Handling

- Computer Proficient/ Data Entry

- Inventory Control

-Geometric Dimensions and Tolerances

- Internal Auditing & Assessment -

Fork lift/Crane Certified

- Strong Analytical Skills

- Precision Measurement / Micrometers / Calipers

- Highly Organized

- Customer Relations

EXPERIENCE

Honda Manufacturing of Alabama

2014-

Present

Supplier Parts Quality Engineer - Purchasing Support

. Supplier parts quality root cause investigation/analysis

. Improvement of quality systems

. Generation of quality reports documenting inspection results.

Summarizing re-work and waste; inputting data into quality database

. Performed quality audits

. Approval of in-process production by confirming specifications;

conducting visual and measurement tests; communicating required

adjustments to production supervisor and support staff

. Blueprint interpretation

. Management of Sorting Operations.

. Development and implementation of process operations standards,

counter measures, and rework

. Spec versus Actual comparison

. Precision measurement (micrometers, calipers, gauges, etc)

. Company Liaison between HMA and suppliers.

. Heavy communication with supplier

. Development and implementation of corrective actions/countermeasures

. Management of quality awareness

. Approval of incoming materials by confirming specifications;

conducting visual and measurement test; rejecting, returning, and

charging back out of spec materials.

Apple Inc.

2013-2014

Customer Support Representative (at home)

. Handled customer inquiries both telephonically and by email

. Updated existing customer information

. Provided customers with product and service information

. Maintained call center database by entering information

. Resolved problems by clarifying issues; researching and exploring

answers and alternative solutions; implementing solutions; escalating

unresolved problems.

. Fulfilled requests by clarifying desired information; completing

transactions; forwarding requests.

. Updated existing customer information

. Followed up on customer calls where necessary

. Documented all call information according to standard operating

procedures

. Completed call logs

. Produced call reports

University Of Alabama Birmingham

2013-2014

Engineering Management Major (EDP)

. Attended school from August 2013 until May 2014 in pursuit of an

Engineering degree. The class in which I was enrolled in during this

time where not offered through the campus distance learning program. I

was required to take these physical classes in order to meet

graduation qualifications. During this time I worked from home as an

Apple Customer Support Representative.

Steel Warehouse of Alabama

2012 - 2013

Machine operator / Quality Tech

. Prepared quality documentation and reports by collecting, analyzing

and summarizing information and trends

including failed processes, stability studies, recalls, corrective

actions, and re-validations.

. Troubleshooting any issues that may occur.

. Use of CMM programming, micrometers/calipers, for Quality inspection.

. Tensile Strength Testing

. Documentation of loss/scrap.

. Spreadsheet analyses and creation.

. Responsible for training and development of 3-4 employees on steel

processing (machine operation), shipping/receiving, inventory tracking

software, and company procedures and policies.

. Heavy operation of continuous push-pull line.

. Constant production supervision through monitoring of controls,

machine flow, and output.

. Strong communication and focus on continuous improvement.

. Coordinated material storage regulation and oversight.

. Verification of materials incoming and outgoing.

. Maintaining safe and clean working environment through the

implementation of 5s practices.

. Responsible for the operation of heavy equipment such as overhead

crane, forklift, and powered pallet jack.

. Inventory Control/Reporting on all goods on and off site.

. Development of quality SOP work instructions for quality department.

. Maintained and improved product quality by completing product,

company, system, compliance, and surveillance audits; investigating

customer complaints; collaborating with other members of management to

develop new product and engineering designs, and manufacturing and

training methods.

Berg Spiral Pipe

2012 - 2012

Quality Inspector/Shipping Associate

. As a shipping associate my responsibilities were loading pipe (via

overhead crane) onto assigned rail cars, ensuring security of material

(banding), proper identification markings, conducting final

inspection on products and approving for shipment, maintaining

communication with management and various other aspects of industrial

logistics.

. I also trained employees on quality techniques to enhance

productivity.

. As a machine operator I operated a continuous Steel Pipe Rolling Mill

H Beam and Pipe Welding Machine.

. This required continuous precise supervision, compliance with customer

specs and work orders, approving/rejecting welds, precise measurement,

production reporting, thorough inside and out inspection, etc.

. Berg lost several production contracts resulting in loss of work

Kia Motors 2011 -

2012

Assembler/Quality

. Developed production tracking and quality control systems, analyzed

production, created operations reports, detection and correction of

production issues.

. Ensured that all health and safety guidelines were followed.

. Assembly of 3 model vehicles producing about 400 cars every 2 hours,

very face pace working environment.

. I motivated and lead my team to produce quality vehicles.

. Responsible for ordering operation materials, direct communication

with contractors/suppliers supporting the facility.

. Implemented strict 5S practices

. 100% quality for 5 consecutive months.

. Awarded Team Lead of the month twice.

EDUCATION

Uiversity of Alabama Birmingham - 3.43 GPA

Bachelors - Quality Management

. Toastmasters

. Boys and Girls

. YPT Association

. American Society of Quality Professionals

Southern Union State Community College - 3.0 GPA

Associates - Business Administration

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