Customer Service Sales Representative

JOCELYNN NORTON

**** *. **** ***** #34-623-***-****

Glendale, AZ 85301 abkufc@r.postjobfree.com

SUMMARY

Experienced in telemarketing, customer service, healthcare and driving

positions. Strong communication skills, focused on learning, challenges and

achieving. Hard working, well-organized and positive attitude.

PROFESSIONAL EXPERIENCE

TELEVERDE, Phoenix, AZ 2006-2009

Marketing Service Representative

Completed outbound calls for multiple corporate clients, answered inbound

calls, input data to computer.

. Produced monthly revenue of at least $8,000 and

quarterly revenue of $25,000 consistently exceeding

weekly goals.

. Rewarded certificate by supervisor of overachieving

financial quarterly goal by 47 %.

. Chosen to become a Sales Optimist Specialist, this

included supervising calling team and collaborating

with Sales Representative.

. Recognized as knowledge specialist for two major

accounts, Microsoft and Blue Coat.

BOSWELL HOSPITAL, Sun City, AZ 1997-1998

Lab Assistant

Inpatient and outpatient blood drawing, test order entry, microbiology,

blood banking.

. Selected by supervisor to take on additional duty of processing

microbiology specimens being recognized for personal initiative.

. Requested by patients for repeat procedures based on quality and

professionalism.

. Recognized for 100% accuracy in patient identification and labeling of

blood tubes.

SEARS DRIVING SCHOOL, Phoenix, AZ 1995-

1996

Driving Instructor

Prepared, trained and developed students ages 15-75 to learn to drive.

. Acknowledged by supervisor for quality of interaction with customers

and focus on safety.

WEST VALLEY EMERGENCY CENTER, Litchfield Park, AZ 1993-

1994

Emergency Room Technician

Patient triage and discharge, executed orders given by doctor, assisted

with procedures such as plaster casts, suturing, CPR, stomach lavage and

patient care.

. Assigned duty of weekly checking of inventory and ordering to assure

appropriate on hand stock.

AZ MEDICAL TRANSPORT, Scottsdale, AZ

1993-1994

Emergency Medical Technician

Operated ambulance, assisted paramedic, completed required data entry and

basic life support.

. Supported a team effort in providing excellent patient care and saving

lives.

EDUCATION

Rio Salado College, Tempe, AZ

Associates Degree, 2009

Computer Technology, 2007/Business Office, 2008

Phoenix Community College, Phoenix, AZ

Phlebotomy Certificate

Glendale Community College, Glendale, AZ

Emergency Medical Technician

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