Human Resources Manager

Qualifications Profile

Detail-oriented and thoughtful HR professional with three years of

experience managing a full spectrum of human resources programs, services

and functions. Strong command of employment laws, compliance issues,

benefit and non-union environments.

I/O Psychology & Human Resources: Effective at organizing and coordinating

what its best for both parties; experience using investigative methods

(SPSS). Conduct analysis and contribute to organizational development.

Expert communicator able to resolve conflicts and negotiate win-win

outcomes.

Labor /Employee Relations

HRIS Database Administration

Benefit /Payroll Co-administration

Employee Counseling

Program & Event Management

Experience

Human Resources Coordinator; Caribbean Temporary Services:

InterContinental San Juan Resort & Casino., San Juan, P.R (2008-2010)

Manage a broad range of HR functions including payroll co-administration

(392+ employees), benefits/401(k) stock option plan enrollment and co-

administration, HRIS database administration, personnel file management, HR

policy development, employee screening/hiring/pre-orientation, employee

relations and training.

Outcomes:

Processed all new-hire, benefits, leave, termination, and payroll

paperwork, ensuring 100% compliance with various laws and regulatory

mandates and serving as a primary contact person answering management/staff

questions on same.

Cross trained as a Spa Supervisor/Receptionist, oversees spa during

absence of manager, trained employees to cover reception area, MICROS

knowledge, cashier, greetings customer and ensure our clients received the

best treatments by entrusted with the most complex customer service issues

as a result of exceptional ability to promptly resolve concerns and satisfy

customers.

Improved accuracy in employee processing by developing tool that

streamlined and organized HR paperwork. Additionally, led major overhaul of

HR filing system, record organization and restored full legal compliance.

Initiated and won approval for well-received new job line that provided

favorable reduced on incoming calls to the HR department, walk- in

personnel and in-house employees.

Co-authored sections of company's policies and procedures manual outlining

payroll, background checks, references, meals, vacation benefits, company

regulations, and performance expectations for exempt and nonexempt

employees.

Successfully filled regular and temporary contract positions with high

quality candidates. Sourced applicants, interviewed/evaluated candidates,

and provided hiring support to managers and HR manager.

I/O Psychology (Internship); Johnson & Johnson Business Services, Guaynabo,

P.R- (2008)

Generated and manage all PR TALX Implementation Team (Employment

Verification Service) with another intern to ensure this new re-launched

program held accountability for negotiation and resolution between TALX,

financial institutions and government agencies. Processed and launched GHRT

Policy Harmonization Team's Evaluation Feedback 2008 (12 Team members)

performance review to be deliver in strict confidentiality.

Outcomes:

Created HR and employees Tool kit package with another intern for the new

employment verification service in all J&J companies. Support to the GHRT

PR Lead.

Launched HR support for GHRT Policy Harmonization Team's evaluation:

created questionnaire to be fill out by each team member and final profile

per employee which include the feedback provided by each team member.

Support to the Human Resources Director.

Human Resources Clerk; Caribbean Temporary Services:

Johnson & Johnson Business Services., Guaynabo, P.R - (2008)

Handling all HR administrative functions: Records Management,

Administrative Support (Audit), Employee vacation & leave Manual Report,

and HRIS co-administration.

Outcomes:

Conducted Human Resources department functions and procedures according

to current federal/state labor laws (FLSA, FMLA payroll regulations,

ADA policies, and background-check.

Provided hiring support to HR Professional in Resume evaluation

(Internship in Accounting, Finance & Taxes).

Head Teacher (1-2 years old) & Teacher Assistant (2 months-5 years old):

RainForest Kids CDC, San Juan, P.R (2006- 2007)

Promoted to manage all classroom functions for the young toddlers.

Performed as supervisor for my assistant and classroom, created monthly

Curriculum, which included: activities, games for child development.

Handling all HR issues including confidential personnel/contract/job-file

management and performance evaluation. Generated staff/parents meetings and

training/development programs.

Outcomes:

Enhanced learning and improved teachers, parents and child relationship by

monitoring and support teaching learning processes in meetings and child

evaluations. Administration, management and organization of human and

material resources for educational growth and development.

Successfully provided support to manager as a Call-In Teacher assistant

for all classrooms (infant-preschool).

Education & Training

University Of Phoenix, Doctor of Management in Organizational Leadership

(DM), August 2010-

Inter American University Metro Campus San Juan, P.R - Industrial &

Organizational Psychology (MA), 2009.

Inter American University Metro Campus San Juan, P.R - Psychology (BA),

2006

License:

Licensed Psychologist by Puerto Rico Board of Psychologist #3819.

Professional Development Highlights:

Advanced School of Human Resources Administration & Labor Legislation of

Puerto Rico

San Juan, P.R- Human Resources Management, 2009.

Human Resources Administration, 2008

Affiliation:

Society for Industrial & Organizational Psychology

Society for Human Resources Management

American Psychological Association

LexJuris Club Of Puerto Rico

Computers & Communication: Proficient in windows-based PC's and Macintosh

with various software: Microsoft office (2000, 2003, 2007) and iwork

(2009). ADP Payroll Software/Report Smith and MICROS. Establish and

maintain strong working relationships with management, staff, and with

internal and external groups.

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Legal Issues & Compliance (ADA, EEO, FMLA, COBRA, OSHA, FSLA)

Confidential Record Keeping

Staff Recruitment

Disciplinary Procedures

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