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Customer Service Manager

Location:
Cookeville, TN, 38501
Posted:
September 22, 2010

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Resume:

Matt Chambers

**** ******* *** ****, **********, TN 38501

931-***-****

abkubd@r.postjobfree.com

Professional Summary

Experienced retail supervisor with a can-do attitude, uncompromisable

integrity, is a firm believer in excellent customer service, and has a

proven track record of beating sales, profit and shrinkage goals.

Experience

Wal-mart Stores

April 2008 - Current

Assistant Manager

Supervise associates within the store

Lead operations within the store

Hire, teach, train and build leadership within the store

Verify bank deposits

Count and handle cash for store registers

Calculate departmental profit using P & L review

Provide memorable customer service

Merchandise products based on seasonality, corporate direction and

customer trends

Resolve conflicts and build relationships with customers, associates and

vendors within the store

Conduct associate performance evaluations

Drive sales goals while controlling expenses

Rated as an "exceeds expectations" on competencies for two consecutive

performance evaluations

Wal-mart Stores

Feb 2008 - March 2008

Assistant Manager in Training

Successfully completed Wal-mart Leaders Out in Front Assistant Manager

Training Program

Successfully completed Wal-mart Food Safety Food School

Wal-mart Stores

Dec 2004 - Feb 2008

Electronics Department Manager

Initiate price changes and pricing exceptions on a daily basis

Supervise associates within the department

Meet and share sales goals with associates within the department

Reset merchandise plan-o-grams as directed by corporate office

Sell and activate new cellular service through various carriers

Provide memorable customer service

Cut shrinkage by $30,000 during 3 years of responsibility

Teach, train and develop associates about products, merchandise, and

operations

Wal-mart Stores

April 2004 - Dec 2004

Overnight Support Manager

Supervise all overnight associates

Handle and distribute cash to cashiers

Resolve associate and customer conflicts

Provide constructive feedback to associates to help them learn and grow

Wal-mart Stores

Oct 2003 - April 2004

Grocery ICS associate

Maintain inventory levels within the grocery department through state of

the art inventory system

Build product displays

Provide memorable customer service

Merchandise products based on customer trends and corporate direction

Wal-mart Stores

Aug 2002 - Oct 2003

Overnight Grocery stocker

Merchandise product on shelves at a minimum rate of 100 cases per hour

Provide customer service

Unload fresh food trucks

Operate electric pallet jack, walkie stacker, and tow motor.

Education

Flandreau High School

1998 - 2002

Diploma



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