Customer Service Manager
Resume:
Matt Chambers
**** ******* *** ****, **********, TN 38501
********@*******.***
Professional Summary
Experienced retail supervisor with a can-do attitude, uncompromisable
integrity, is a firm believer in excellent customer service, and has a
proven track record of beating sales, profit and shrinkage goals.
Experience
Wal-mart Stores
April 2008 - Current
Assistant Manager
Supervise associates within the store
Lead operations within the store
Hire, teach, train and build leadership within the store
Verify bank deposits
Count and handle cash for store registers
Calculate departmental profit using P & L review
Provide memorable customer service
Merchandise products based on seasonality, corporate direction and
customer trends
Resolve conflicts and build relationships with customers, associates and
vendors within the store
Conduct associate performance evaluations
Drive sales goals while controlling expenses
Rated as an "exceeds expectations" on competencies for two consecutive
performance evaluations
Wal-mart Stores
Feb 2008 - March 2008
Assistant Manager in Training
Successfully completed Wal-mart Leaders Out in Front Assistant Manager
Training Program
Successfully completed Wal-mart Food Safety Food School
Wal-mart Stores
Dec 2004 - Feb 2008
Electronics Department Manager
Initiate price changes and pricing exceptions on a daily basis
Supervise associates within the department
Meet and share sales goals with associates within the department
Reset merchandise plan-o-grams as directed by corporate office
Sell and activate new cellular service through various carriers
Provide memorable customer service
Cut shrinkage by $30,000 during 3 years of responsibility
Teach, train and develop associates about products, merchandise, and
operations
Wal-mart Stores
April 2004 - Dec 2004
Overnight Support Manager
Supervise all overnight associates
Handle and distribute cash to cashiers
Resolve associate and customer conflicts
Provide constructive feedback to associates to help them learn and grow
Wal-mart Stores
Oct 2003 - April 2004
Grocery ICS associate
Maintain inventory levels within the grocery department through state of
the art inventory system
Build product displays
Provide memorable customer service
Merchandise products based on customer trends and corporate direction
Wal-mart Stores
Aug 2002 - Oct 2003
Overnight Grocery stocker
Merchandise product on shelves at a minimum rate of 100 cases per hour
Provide customer service
Unload fresh food trucks
Operate electric pallet jack, walkie stacker, and tow motor.
Education
Flandreau High School
1998 - 2002
Diploma
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