Customer Service Sales

Objective

To obtain an Administrative Assistant position that will offer

opportunities for advancement, and enable me to use my strong

organizational abilities, customer service, interpersonal and management

skills to make a positive contribution to the company.

Profile

Motivated, and personable with over 8 years of retail experience, including

store management, and 9 years in the workforce. Flexible and versatile-

able to work effectively and efficiently in a fast-paced setting, but make

the workplace enjoyable, and initiate positive changes. Recognized as a

savvy leader that encourages a team to always "go beyond" expectations.

Thrive in deadline-driven environments, and team-player with strong

willingness to learn and transcend. Intelligent, enthusiastic, and driven

to succeed.

Skills Summary

Retail Management Scheduling Visual Merchandising

Detail oriented Front-Desk Organization/Time

Customer Service /Reception Management

Computer Savvy ADP web-based system Calculating Sales Goals

General Office Skills Leadership skills

Microsoft Office Marketing & Sales Payroll

Powerpoint, Excel, Word Ability to quickly

master computer

applications

Professional Experience

01/10-present

arden b.

Richmond, virginia

o Assistant Store Manager

o Ensure a team atmosphere and positive employee relations; encouraged

my team to meet their goals

o Staffing, including recruitment, training, hiring and scheduling

o Developed actions plans and concepts to improve store shrink in our

top four departments

o Conduct monthly self audits adhering to standards set by the District

Director

o Interface with customers to assure customer satisfaction and assist

with questions and concerns

o Supervise store operations and daily store functions and activity

o Implemented Marketing/Promotional changes to meet company requirements

o Touch-base with District Director daily in reference to store

operations and customer concerns

o Implemented different standards to ensure Loss Prevention internally

and externally met company standards

o Compliance on all store operations procedures, including payroll and

shrink reduction

o Execute merchandise transfers, returns and/or damages, post voids, and

mark out of stock (MOS)

o Displaying both merchandise and product, as well as marketing

materials and advertising campaigns, in compliance with the company's

regulations.

o Monitor inventory, sales, and loss prevention

o Complete daily sales ledger ;used to keep track of weekly and monthly

sale goal

o Understand and communicate company policies and procedures with sales

associates

o Maintain and exceed sales goals, inventory, and store level goals

o Conduct orientation, training, and manage sales associates and sales

floor

o Cultivate open and constant communication with entire staff through

use of company tools

05/09-08/09

Wetseal, inc.

richmond, virginia

Sales Associate/Internship

o Assist customers to provide impeccable customer service

o Completed sales transactions

o Assured transactions were performed effectively and efficiently

o Performed weekly markdowns on in-store merchandise

o Attracted and retained loyal clients by building reputation of

integrity, knowledge, and understanding

o Visually merchandised product to meet company standards, as well

as completing monthly floorsets that met company standards

09/08-12/09

OLD DOMINION UNIVERSITY

NORFOLK, VIRGINIA

Front Desk/Office Assistant

o Assisted students and other individuals with questions and concerns

o Routed inbound and outbound phone calls to specific office employees,

as well as other educational buildings.

o Directed individuals to specific employees within the office

o Sorted mail efficiently to put in employee mailboxes and student

organization mailboxes

o Xerox documents to hand out to employers and students that provided

valuable information for upcoming school events

05/07-12/07

PROVIDENT BANK

RICHMOND, VIRGINIA

Bank Teller

o Good knowledge of the various process happening in the bank

environment

o Effective communication skills and inter-personal skills

o Handled various accounting transactions and reconciliation tasks

o Provided account status data whenever requires and handled phone

enquiries

o Received cash and checks for deposit, verified amounts, and examined

checks for endorsement

o Entered member and transactions data into computer and issued computer-

generated receipts to member

09/06-12/07

SUNTRUST MORTGAGE RICHMOND, VIRGINIA

Office Assistant/Document Researcher

o Faxed documents to companies in order to retrieve deeds and certified

mortgage documents

o Contacted different mortgage companies nationwide to request documents

o Used a generated list of different consumers to contact for important

mortgage documents

o Used a detailed system that enabled the use of researching documents

via internet

Education

Old Dominion University, Norfolk, Virginia

Major: Fashion, Minor: Marketing

Bachelor of Science

Years attended: 2007-2009

Graduated: December 19, 2009

G.P.A-3.26

Bridgewater College, Bridgewater, Virginia

Major: Fashion, Minor: Business

Years attended: 2004-2006

Activities and Achievements

. Iota Lambda Honor Society, Old Dominion University, 2009-present

o Honor Society that I joined last April 2009 to present. ILS

recognizes students in Occupational and Technical Studies with

a GPA of 3.0 or higher. It represents that a student has

achieved an excellent G.P.A while in the Occupational and

Technical Studies Department.

. Certificate of Academic Achievement, Old Dominion University, 2009

o Received this certificate in recognition of academic

achievement for earning the Dean's List distinction Fall

Semester 2009.

Contact this candidate