Customer Service Project

Sharlene J. Spector

*** **** ***** *********, ** 43004 614-***-**** abku8w@r.postjobfree.com

Objective

I am looking for a position where I can truly say that I am making a contribution as well as a difference

for the organization while utilizing the skills and talents that come naturally to me.

Profile

Energetic, positive professional with the ability to successfully coordinate all necessary functions of

multiple projects. Quick learner and comfortable with most office software applications as well as

multiple email, database and billing systems. Discreet with sensitive and/or private information and

courteous, friendly and helpful to both internal and external customers, co-workers and vendors.

Creative and willing to voice opinions and suggestions to further the goals of the organization and

encourages teamwork. Volunteers and participates in charitable events both individually and as part of

corporate teams.

Skills Summary

Project Coordination Computer Savvy Event Coordination

Report Preparation Customer Deadline Tracking

Written Service Front-Office Operations

Communications Scheduling Professional Presentations

Admin. Support Marketing General Office Skills

Government filings Organization

Professional Experience

Nationwide Energy Partners, LLC Project Administrator July 2008 -

Present

Built and maintained the Commercial Customer relationships within the organization. This included meeting with the Owner’s

Associations and answering questions and providing full reporting and documentation on their communities as well as

communications with the Property Managers of these communities and members of the Board of Directors. Investigated and

resolved problems and issues that affect the Common Area Usage billings for these communities. Learned the basics of utility

sub-metering and how it works and basic utility rate structures of the host utility providers. I was also put in charge of

responding to consumer complaints filed against the company with the Better Business Bureau and the State Attorney’s Office. I

assisted the division President with administrative duties and with business development tasks as assigned. I was the company

representative for the Columbus Apartment Association and also served as the chair person of the event committee, planning

team building and other events as well as coordinating volunteer opportunities with our corporate offices. Most recently I was

responsible for the processing of all move transactions of residents in and out of our billing system. Answered residential

customer service calls which included processing payments and assisting customers with questions regarding rates and other

billing issues.

KB Home Orlando, LLC Forward Planning Coordinator July 2004 –

June 2008

Responsible for the support six Forward Planning Managers including scheduling, check requests, keeping project manuals up to

date and formatting and updating the project book which outlined all projects and communities the division was currently

working and assisted each Planner in maintaining the project budgets as they related to the Land Planning Department. I was

also responsible for setting up vendor accounting, maintaining their files and processing all invoicing for these vendors. In this

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Sharlene J. Spector

238 Grey Field Blacklick, OH 43004 614-***-**** abku8w@r.postjobfree.com

capacity I dealt with many of the state and local jurisdictions in nine different Florida Counties and gained a basic knowledge of

each jurisdiction’s requirements throughout the planning process. For each new project/community I prepared, submitted and

recorded the Articles of Incorporation and the DCC&R’s which are required in order to establish a homeowner’s association in

the state of Florida. Once the community was ready to open, I was responsible for the writing, formatting and updating the FTC

Long and Short Form disclosures until the community was considered sold out. Assembled and maintained the Community

Book on each project which contained pertinent information on each community such as all HOA documents, lot fits, the FTC

disclosures, addresses and reduced plans and plats. I served on the Board of Directors for 18 communities and attended

Community meetings, budget meetings and turnover meetings. I also attended and served as one of the members of all 18

Architectural Review Boards assisting in the approval or denial of all applications from homeowners.

Designs in Solid Surface Customer Service Representative October 2003

– July 2004

Maintained relationships with the field Superintendents of many of the local production and custom home builders. Tracked lots

from groundbreaking state to installation of countertops and served as liaison between the builder and the offices to solve

problems and keep the jobs running in an efficient manner. Assisted the accounting department in getting invoices signed and

processed as well as being trusted to pick up payments, plans or materials needed to keep jobs current and on time. Assisted the

sales office with the acquisition of new business and attended trade shows in order to build new and maintain current business

relationships. Provided weekly time reports to management as well as a report summarizing the gathering of new information

such as new subdivisions being developed and new builders in our service area.

MEDai, Inc. Clinical Data Assistant March 1999 –

September 2002

Supported the entire Production department as well as the Vice President of Clinical Data

Services with letter writing, document formatting, reports, scheduling, travel arrangements

and the delivery of products. Responsible for the production, final QA and delivery of all

software products and both hard copy and electronic reports to the clients as well as managing

the graphics for the software labeling. Produced and maintained deliverable tracking

documentation used by the Executive staff, provided first level technical support to clients and

assisted with the client communications. Participated in the planning of and attended the

company’s annual User’s Conference, managed the contracted client’s database as well as

client and product specific mailings/merge lists.

Education

Orlando College

A.S. Marketing, 1992 Cum Laude

Tiffin Columbian High School

Marketing, 1983

Interests and Affiliations

Active member of the Columbus Apartment Association, currently serving on the Associate

Council and also on several event workgroups. I have participated in Rebuilding Together

for the last 2 years volunteering my time fixing up homes of those less fortunate as a part

of the Lifestyle Communities Team and also participated in the Koman Columbus Race for

the Cure. I enjoy planning special events and have done so for several of the companies

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Sharlene J. Spector

238 Grey Field Blacklick, OH 43004 614-***-**** abku8w@r.postjobfree.com

that I have worked for. Types of events include seminars, holiday parties, conventions,

open houses and team building events with guest lists that range from 18 to 5000.

References available upon request

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