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Customer Service Manager

Location:
Durham, NC, 27704
Posted:
September 22, 2010

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Resume:

Jennifer Evans

**** ********* **

Durham, NC ****4

Mobile: 919-***-****

Objective

To work in a stimulating environment that offers a challenge, as well as

the ability to learn new skills that will help me reach my long term goals.

Experience

Southern Food Service Management

07/09-Current

Barista/Customer Service

. Responsible for documenting special orders

. Order and maintain accurate inventory

. Cash Handling with accuracy

. Insure quality Customer Service is provided

. Opening and close store front

. Responsible for training on Barista

Saladelia Cafe

03/09-08/09

Accounts receivable/whole sale coordinator

. Received and verified invoices and requisitions for goods and services

. Verify that transactions comply with financial policies and procedures

. Prepare, verify, and process invoices and coding payment documents

. Prepare batches of invoices for data entry

. Data enter invoices for payment

. Manage the weekly check run

. Record all checks

. Prepare vendor checks for mailing

. List all vendor checks in the log book

. Prepare manual checks as and when required

. Maintain listing of accounts receivable and payable

. Maintain the general ledger

. Maintain updated vendor files and file numbers

. Print and distribute monthly financial reports

Counter Culture Coffee

10/06-07/08

Production Dept

. Received and verified invoices and requisitions for goods and services

. Prepare, verify, and process invoices and coding payment documents

. Maintained supply orders

. Tasked with training new employees

. Supervised work area consisting of 4 or more employees

. Maintained an organized work area

. Lead employees to meet daily quota

. Bagging coffee (required 40lb lifting repetition)

Whole Foods Market

10/99-03/07

Bakery Team Member

. Barista

. Assistant coffee specialist

. Coffee roaster

. Maintained clean and organized work area

. Prepared special order

. Keeping work area stocked with products and materials

. Acknowledged for outstanding Customer Service

Floral Dept

. Design and prepare floral arrangements for customers

. Prep and care for flowers and plants

. Tasked with monthly inventory

. Maintained an organized work area

Cashier

. Customer Service

. Money Handling with accuracy

. Speedy and efficient service

. Tasked with opening and closing store front

First Look Studios 06/05-

02/06

Marketing Assistant

. Maintained purchase order files and rating books

. Maintained film festival logs for film festival submissions

. Gathered price information for advertisements

. Delivered and picked up file reels from theaters

. Did planning and operation of film festival and movies premieres

. Answered multi-line phone

. Entered data into Excel and Word spread sheets and also experience

with Power point

. Experience with basic office work

Seasonal Employment-

. Full frame film festival 2006-current

. Common Ground Theater -2008- current

. Other Experience

. American film festival

. Los Angeles film festival

. Gay and lesbian alliance against defamation out fest

. Assistant theater manager

. Venue/box office manager

. Festival volunteer manager

. Celebrity escort

. Ticket taker

Education

American Intercontinental University

Culver City, CA

October 2004

Durham School of the Arts

1999-2002

References

Nicole Jackson

Chad

Counter Culture Coffee

Manager

Production Supervisor

Southern Food Service

919-***-****

919-***-****

Rachel Klem

Todd Tinkham

Common Ground Theater

Tinkam Town Productions

Theater Owner/ Company Director

919-***-****

919-***-****

Robert Ganham

Saladelia owner

919-***-****

Jessica Edwards

Whole Foods Market

919-***-****

Tiffany Namin

Marketing Manager

First look Studios

310-***-****



Contact this candidate