Customer Service Manager
Resume:
Lee J. Hajjar ***** Briarcliff Terrace
Unit # ***
Germantown, MD 20874
abku8p@r.postjobfree.com
Education
****-**** *.*. ** Electronic, Media & Film: Towson, Maryland
Digital Editing, Television Track
Towson University - Graduated Magna Cum Laude
Production Experience
. "Southeast Community Development Center Promotional Video"
Director. Videographer. Editor and Producer. TRT 4:30 Format: Mini-
DV
"Look Good Naked"
Editor, Videographer, teleprompt operator. Average TRT 2:30 Format:
DVC Pro
. "The Making of the Ghostbusters Project",
Co-Director, Writer, Videographer, Editor and Producer. TRT 7:00
Format: Mini-DV
Technical Experience
Production: Cameras: Canon GL-1, GL-2, and XL-1. Panasonic 24P DVX-100A.
Microphones: Lavalier, Shotgun, etc.
Lights: Lowell Omni, Rifa softlight, and TV studio lighting.
Post-Production: Apple and IBM workstations & operating systems.
Avid Xpress Pro and Avid News Cutter: Working knowledge of video &
audio editing, including sound mixing, color correction and titling.
After Effects: Working knowledge and experience with editing,
masking, animating type, as well as other motion graphic techniques.
Studio Camera Operator: Studio & Field cameras.
Production Lighting Designer: Studio lighting and lighting board.
Technical Director: Operated switcher in live studio environment
Audio Mixer: Set up microphones and operated multi-channel sound
mixing console.
Professional Experience
February 2009-Present Video On Location, Inc. Gaithersburg, Maryland
Audio-Visual Support Specialist
Install, maintain, and operate 3M Digital Display boards, projectors, and other
related equipment.
Advise, improve, and design in-room video and teleconferencing systems and AMX
control panels.
Troubleshoot and resolve issues related to video and teleconferencing equipment.
Including but not limited to Tandberg and ClearOne Systems.
Support the organization by establishing the conference room schedules.
Created, streamlined, and continue to maintain a system to easily monitor equipment
service logs.
Set-up and ensure microphone equipment in working order and ready for use.
Communicate effectively with all levels to resolve any issues with the equipment
that may arise.
Video Production Specialist
Set-up and operate camera and all related equipment for local events (for example:
high school basketball games).
Operate video cameras and related equipment for live events.
Run replay machines and electronic scoreboards.
February, 2005-Present Best Buy Co., Inc. Germantown, Maryland
Merchandising Supervisor
Promoted to the position in July, 2007.
Set-up, maintain, and troubleshoot all audio and video equipment, along with all of
the other displays within the store.
Supervise 5-10 employees during weekly activities including display set-up,
sign/price changes, and product shipments.
Train new employees on day-to-day responsibilities and store's complex computer
system.
Advise management with monthly reports on the condition of the store and pricing
accuracy.
Communicate effectively on a regular basis with customers, managers, peers, district
supervisors, vendors, and staff members.
Exemplified and explained high standards of company philosophies and policies to
staff.
Digital Imaging Supervisor
Promoted to the position in December, 2006.
Supervised and assisted 10-15 employees with all aspects of customer service (ex.
sales, requests, complaints).
Composed monthly business plan including departmental goals and expectations.
Continued education to maintain a strong working knowledge of the latest
technologies.
Digital Imaging Expert
Continued interface with customers regarding all aspects of digital imaging.
Maintained inventory to ensure the work area was presentable and well stocked.
Accurately and efficiently addressed any customer questions or concerns.
Coordinated deliveries for larger items and home installations.
May 2006- September, 2006 Sinclair Broadcasting Group, Hunt Valley, Maryland
News Central
Production Intern
Edited footage for a variety of segments including The Washington Newsroom
In-studio camera and light set-up and teleprompter operation.
Researched and utilized archived footage for use in a variety of current projects
Shot footage and edited various segments including the Look Good Naked series
Prepared footage to be transmitted to Sinclair affiliate stations for morning and
evening broadcasts
Skills
Excellent with both Apple and IBM operating systems and proficient with the
Microsoft Office Suite (Word, Excel, PowerPoint) and Internet.
Knowledgeable with Tandberg, ClearOne, Cisco, systems. Typing speed 50
wpm. Very well organized and works well both as a team player and
individually. Focused, goal-oriented, reliable, and always professional.
Professional References
Frank Gravino
Audio-Visual Support Manager
Video On Location, Inc.
Dustin Moore
General Manager
Best Buy, Inc.
Jody Weldon
Sinclair Broadcasting, Inc.
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