Sales Service
Resume:
SOL MOREIRA
Chattanooga, TN 37405
Email: *********@******.**********.***
PROFILE
. Motivated self-starter who thrives independently or in a team
environment.
. Highly competitive, disciplined and goal-oriented.
. Excellent communication skills demonstrated by ability to work with
diverse backgrounds.
. Quickly able to establish report with customers.
. Listen to determine needs of customers before offering a solution.
. Resourceful and committed. Versatile and adaptable.
. Welcome the challenge of solving problems.
PROFESSIONAL EXPERIENCE
TIMES FREE PRESS Chattanooga, TN (Nov 2009)
CSR - Costumer Service Representative
. Confer with customers by telephone in order to provide information about
products and services, to take order or cancel accounts, or to obtain
details of complaints.
. Keep records of customer's interaction and transaction, recoding details
of inquires, complaints, and comments, as well as action taken.
. Resolve customers' service or billing complaints by performing activities
such as refunding money or adjusting bills.
. Refer unresolved customer grievances to designated departments for
further investigation.
. Determine charges for services requested, collect deposits or payments,
or arrange for billing.
. Complete contract forms, prepare change of address records, and issue
service discontinuance orders, using computers.
. Contact customer to respond to inquiries or to notify them of claim
investigation results and any planned adjustments.
. Answer any inbound and transfer to requested extensions.
. Solicit sale of new or additional services or products.
Sol Moreira, page 1
SEARS ROEBUCK INC Tuscaloosa, AL (Sep 2008 to Oct 2009)
Cashier Lead
. Lead and guide the work of cashiers; answer questions and resolve
problems.
. Perform miscellaneous job-related duties as assigned.
. Strong ability to effectively present information in one-on-one and small
group situations to customers, clients, and others employees of the
organization.
. Receive and receipt a variety of payments and other cash and cash-related
transactions.
. Sound knowledge of cash management principles and/or procedures.
. Prepare daily cash reports and balance the cash drawer; reconcile cash,
check, and credit card receipts daily, and investigate and resolve any
out-of-balance problems.
. Verify daily, cashier cash transfers.
. Help and support in maintenance of store through housekeeping tips.
. Present service plans to the customers on each product sold.
. Maintain electronic files necessary to generate daily reports.
. Responsibilities include providing excellent customers service by
assisting and acknowledging customer.
. Hired, trained and developed cashiers staff.
NAA COUSINS AGENCY Birmingham, AL (June 2008 to Sep 2008)
Recruiting Assistant
. Generated flow of potential candidates through various marketing programs
including online ads, seminars and in-house referrals
. Maintained database of current and prospective candidates
. Assisted in all steps of the interview and hiring process
. Inform applicants of job duties and responsibilities, compensation, work
schedules and work conditions, company policies, promotional
opportunities and other related information.
. Searched resumes and retrieved and organized replies to all job postings
. Coordinated various marketing initiatives of the firm, including in-house
and outside company events
. Implemented new associate and advanced associate training programs
. High Level of proficiency with MS Outlook, Office, MS Word and Excel
software. Familiarity with Internet navigation and on-line recruiting
technology/tools.
Sol Moreira, page 2
KJC CONCEPTS INC Birmingham, AL (Oct 2006 to June 2008)
(Diamond Partner of AT&T)
Account Manager
. Worked daily with companies President.
. Hired, trained and developed sales staff.
. Managed many different territories within the state of Alabama.
. Responsible for organizing and managing business trips.
. Met assigned sales performance and profitability criteria.
. Facilitated and participated in daily staff training/educational sessions
to increase knowledge, created high levels of motivation, and inspire
team to achieve results.
. Developed, implemented and monitored team prospecting plan to increase
sales
. Responsible for delegating daily and weekly office responsibilities to
office staff.
. Exhibited a high level of leadership presence within all aspects of the
business and other internal departments.
. Worked daily to orient goals for direction of companies' future.
. Consistently a TOP SALES associate within the Southeast Region.
. Proudest Accomplishment Awarded TOP LEADER/TRAINER Pin from company
President.
EDUCATION
Westchester Community College, Valhalla, NY
One semester Completed - Business Administration
Colegio Padre Anchieta, Sao Paulo, Brazil
Technical Course with Enfaces in Administration
Graduated High School in December - 2003
SUMMARY OF SKILLS
. Software: Microsoft Office: Word, Excel, PowerPoint, Email and Internet.
. Languages: Fluent in Portuguese, English and Spanish.
REFERENCES
AVAILABLE UPON REQUEST
Sol Moreira, page 3
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