Manager Customer Service

Ms. Jamie Irene Wiatrak

PO Box ***, Windsor, CA *5492, 415-***-**** E-Mail: *********@*****.***

Education: JOHN F. KENNEDY UNIVERSITY, Orinda, CA

MA Organizational Development & Career Development, 1987

BA Behavioral Science, 1986

SUMMARY OF QUALIFICATIONS:

Flexible, energetic professional, with over 15 years of manager experience in very intensive customer service industry.

Demonstrated leader and motivator with precise communication skills. Abilities include:

Accounting Implementations Customer Service

Project Management Financial Responsibility

HR/Benefits Administration Recruiting, Hiring, Counseling

COMPUTER SKILLS:

IBM PC, Windows 2000 MS Word, Excel, PowerPoint; QuickBooks, Quicken, Adobe

Executive Search Systems (Encore Database) E Mail (Outlook); Type 60, tables, charts

Property Management Systems (Yardi; CAM II) Integrated Business Software (NetSuite Database)

RELEVANT EXPERIENCE:

NANNY, San Rafael, CA: June 2009 – June 2010

Full time nanny to great nephew from birth through 1st birthday.

HOME CONSIGNMENT CENTER, San Rafael, CA: Assistant Manager PT May 2007 – May 2008

Assist Store Manager in training Sales Staff. Sell product. Conduct previews and pricing of used furniture both at the store

and in homes. Help manage store inventory and tagging of incoming furniture. Track and resolve errors which may occur

during any business day.

Designed a Daily Sales spreadsheet on Excel showing daily inventory sold, etc, along with total sales per day, subtotal per

week and grand total per month.

SPAEQUIP, Calistoga, CA: Project Manager July 2006 January 2007

Managed the start up and installation of elite spas in the US and Mexico.

Prepared equipment purchase orders, set up warehousing, shipments, inventory and tracked installation timelines for

multimillion projects.

Managed the spa set up at the time of the installation.

THE JOHN STEWART COMPANY, San Francisco, CA: Property Supervisor March 2001 July 2003

Property Management Company primarily involved in Low Income Housing and Housing Development.

Managed a combination of six low income and tax credit housing projects to assure compliance with HUD and federal tax

credit regulations. Managed budgets according to HUD and federal tax credit regulations.

Ms. Jamie Irene Wiatrak

PO Box 606, Windsor, CA 95492, 415-***-**** E-Mail: *********@*****.***

Hired, supervised and trained on site managers; assisted on site managers in the marketing and renting of units.

Attended and took minutes of monthly Board of Director meetings.

Prepared property files for annual audits made by hired CPA firms.

Took over management of new 280 unit building during Dot.Com collapse. Reorganized staffing positions (8) and office layout.

Developed and implemented policies, procedures and forms. Organized and updated all tax credit units.

Brought property accounting into compliance with main office accounting department; supervised monthly rent collection,

deposits, Bank reconciliation, late fees and evictions. Prepared and implemented budgets and supervised property

improvement projects.

Supervised vendors and independent contractors. Handled all tenant problems including evictions and related legal issues,

worked directly with property owner.

Authored and distributed written property status reports

Supervised and reviewed effective advertising and marketing strategies and procedures for apartment vacancy issues.

ETHOS CONSULTING, San Rafael, CA: Placement Facilitator October 1999 to February 2001

Executive Consulting Firm specializing in the placement of Upper Management and Board Members of high profile US

corporations.

Set up teleconferencing interviews between candidates and prospective employers.

Tracked all incoming applications (over 300 per week); verified work history and education; entered application into

computer database; administered and scored profile testing.

Administered all office management responsibilities; reorganized and/or archived all office and candidate files.

ONE LEGAL, Novato, CA: Administrative & H/R Manager August 1997 to October 1999

Electronic Attorney Service specializing in one day court document filings, research, and service of process.

Defined, created and implemented functional systems within the Administration and H/R Departments of a rapidly growing

company (18 Branches/51 employees and growing).

Reviewed and brought into compliance, Employee Handbooks, Illness and Injury Prevention Program, Workers’ Comp, etc.

Interviewed, tested and provided new hire orientations.

Closed out terminated employees prepared final check to include accrued vacation, 401(k) reporting and COBRA.

Managed employees’ hours worked, accrued vacation time, etc.

Prepared and transmitted bi weekly payroll reports and audited payroll, tracked 401(k) employee contributions,

advances/loans along with corresponding company contributions to Nationwide. Preparer.

Created, edited and distributed a quarterly company newsletter.

Coordinated the opening of new branches and assisted in space planning.

TRINITY MANAGEMENT SERVICES, San Francisco, CA: General Manager January 1997 to July 1997

SF family owned property Management Company, specializing in apartment and commercial leasing .

Oversaw management of 3000 units and a staff of 100+ employees; performed duties of facilities manager review and renewal

of contracts, fire alarm, elevator, janitorial and maintenance; conducted monthly management meetings.

Ms. Jamie Irene Wiatrak

PO Box 606, Windsor, CA 95492, 415-***-**** E-Mail: *********@*****.***

Performed duties of HR specialist, reviewed, analyzed jobs and wrote corresponding job descriptions; supervised and

counseled employees; developed Employee Handbooks and assured compliance in areas of Fire Safety, Illness and Injury

Prevention Programs and Employee Training.

Managed the development and implementation of purchasing department.

Developed and implemented policies and procedures for individual building management; updated building files.

Analyzed unit costs and made corresponding recommendations to streamline time and expenditures.

THE ROBERT BUTLER COMPANY, INC., San Rafael, CA: P M/Company Administrator 1990 to 1996

Real Estate brokerage and property management firm specializing in apartment buildings.

Managed Real Estate Office; managed 10 multi family (approximately 400) units; monthly income was approximately

$500,000.

Developed and implemented policies, procedures and forms.

Maintained an electronic record keeping system to include monthly and year end statements. Handled all payroll, A/R and

A/P. Reconciled rent collection and deposits.

Handled all tenant problems including evictions and related legal problems. Communicated directly with all property owners.

Prepared and implemented budgets and property improvement projects.

Affiliations

Appointed to San Rafael Chamber of Commerce Board of Directors

Part of John F. Kennedy University Faculty in Fields Study Program

Elected member of John F. Kennedy University’s Student Association Council

Appointed by University President to serve on the Administrative Council

Contact this candidate