Customer Service Sales
Resume:
Floyd C. Martinez Jr
**** ****** ** ** ***********, NM 87109 505-***-**** ******.********@*****.**.**
Objective _______________________________________________________________________________
Application for IT position, allowing for opportunity to demonstrate customer service, organizational,
communication, and self management skills proven by B.S. attained as well as 2 years of successful outreach
program employment.
Profile _________________________________________________________________________________
Self Motivated, personable professional with understanding, passion and enthusiasm for learning. Talent for quickly
mastering technology. Diplomatic and tactful with professionals and non professionals at all levels. Accustomed to
handling sensitive, confidential records. Demonstrated history of producing accurate, timely results under a number
of both state and private hospital guidelines.
Flexible and versatile – able to complete complex tasks and maintain a sense of humor under pressure. Competent at
both oral and written correspondence with demonstrated ability to easily transcend cultural differences. Thrive in
deadline driven environments. Excellent organizational skills.
Skills Summary _________________________________________________________________________
1. Customer Service 5. Self Motivated 9. Insurance Billing
2. Computer Savvy 6. Scheduling 10. Bookkeeping
3. Written Correspondence 7. Marketing & Sales 11. Policy/Guidelines
4. General Office Skills 8. Report Preparation 12. Professional Understanding
Professional Experience __________________________________________________________________
Communication: Reports/Corespondence /TECHNOLOGY
1. Prepare general reports for managed care organizations and state services department, ensuring full
compliance with both agency and government regulation requirements and deadlines.
2. Author professional correspondence to customers and providers.
3. Conduct small group informational sessions on current Medicaid policy /potential program changes.
4. Communicate medical concepts to patients using layman’s terms to facilitate understanding.
5. Rapidly learn and master varied computer programs using both Windows and MAC OS.
Customer Service/Problem Solving
Oversee both hospital and State relations and provide impeccable customer service:
o Serve as liason between state office and hospital administrators
o Create personal rapport with clients as well as hospital staff.
Develop and implement program process for outreach program:
o Helped prepare and place computers throughout outreach program.
o Created personal process to ensure accuracy and timeliness of case management.
Implemented and organized inventory tracking within point of sale system.
o Designed product reference booklet.
o System subsequently became outline for current sales system throughout comapny.
o Increased accuracy in sales tracking.
DETAIL oriented & highly organized
1. CO Manage all aspects of day to day operations as outreach worker under private hospital contract.
o Coordinated classrooms / activities for both large and small groups alike.
o Understanding of instructional techniques / Learning methods
o Finances: accounts payable/receivable, invoicing, insurance billing, budgeting.
Floyd C. Martinez Jr
Previous Supervision experience of staff within varying orginzations.
o
Compliance with all healthcare facility, State, and HIPPA requirements.
o
Employment History _____________________________________________________________________
STATE OF NEW MEXICO (PRESBYTERIAN MEDICAID OUTREACH). – Albuquerque, NM
Financial Assistance Analyst, 2008 to Present
YMCA – Albuquerque, NM
After School Counselor, Summer Day Camp Assistant/Coordinator 2004 to 2005 – 2007 2008
UNIVERSITY OF NEW MEXICO – Albuquerque, NM
(University Libraries) Tech Shift supervisor 2005 2007
UNIVERSITY OF NEW MEXICO – Albuquerque, NM
(University Sports & Rec) Sports Rec Official 2003 2005
FRANKEN OIL COMPANY – Las Vegas, NM
Head Cashier / Tech Manager 1999 2001
Education ______________________________________________________________________________
LEWIS UNIVERSITY – Albuquerque, NM
Masters of Science Information Security, Current GPA: N/A
UNIVERSITY OF NEW MEXICO – Albuquerque, NM
Bachelor of Science Degree Education, 2007 GPA: 3.23/4.0
(Minor in Language Arts.)
ROBERTSON HIGH SCHOOL – Las Vegas, NM
High School Diploma, 2001 GPA: 3.3/4.0
6621 Harper Dr NE Albuquerque, NM 87109 505-***-**** ******.********@*****.**.**
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