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Customer Service Manager

Location:
Spokane, WA, 99208
Posted:
September 22, 2010

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Resume:

Daniealle K. E. Blum

**** *. ****** *******, ** 99208 509-***-**** abku49@r.postjobfree.com

Qualifications Summary

Experienced working in fast paced environments demanding strong, technical and interpersonal skills.

Where I have balanced vaults, sent out customer letters and handled confidential customer information.

Capabilities included:

• Multi-line telephone to screen, Set appointments, and take messages

• Proficient in Microsoft Word, Excel, PowerPoint, Internet Explorer and Firefox

• Entered Data into the computer daily

• Capable of handling difficult clients

Professional Experience

Macy*s Business Office/Gift wrap – Associate 3 Years

• Responsible for daily cash office duties, putting money in the registers, counting and balancing

vault.

• Created excel spreadsheets, flyers for various manager and store needs.

• Ordered office supplies and gift wrapping materials, kept track of all inventories.

• Put out ads and updates to individual registers and kept the information board up to date.

• Timely and accurate processing of incoming and outgoing mail

• Copied, faxed, filed and dictated various forms, ads, letters etc…

• Answered phones in a professional and positive manner.

• Helped new employees with their questions on store policies and dress code.

• Set up interviews and appointments. Delivered corresponding email to the appropriate

management.

• Helped customers with their Macy*s and Macy*s visa card and billing issues.

• Used overhead intercom for daily announcements and store paging.

Altamont Pharmacy - Pharmacy Assistant/Customer Service 5 Years

• Made store deposits, prepared, customer account bills, filed accounts paid

• Balanced ledger, ten key, and cash register.

• Assisted Pharmacist by keeping bottles stocked gave customers prescriptions and HIPPA forms.

• Ordered store merchandise for resale, rotated and stocked shelves

• Aided customers with check cashing, money orders, bill payments and postal needs.

Video Control Booth *ONE (Grace Harvest Fellowship) 3 Years

Prepared and enter data onto the computer for a power point presentation

Synced the audio (lyrics/scripture) with video for audience presentation/participation

Made flyers and copied music for the department

Education

SCC 1st year



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